Kniesel's Collision Center - Rocklin

Very happy thank you

Friendly nice professionals.

Extremely pleased. this is the third or fourth time I've brought my vehicles to you and You've exceeded my expectations each time

The car looks brand new

Great job!

Cody was very informative and nice.

Thanks

Everyone was friendly and helpful. The email updates were great. The only glitch was that when I picked up my car, my folder could not be found.

Most professional and elegant service. Such caring and detailed oriented staff. A big WOW !!!!!!!!!!!! Can't wait to have another accident and get serviced at Kneisels Kidding.

Personnel are very attentive, excellent customer service and follow thru My whole car looks amazingly good; the repairs top notch and the car wash n detail are incredible. It puts my regular car wash shop to shame I had many glowing references from numerous sources with high praise for your shop....which made my decision that much easier. I was not disappointed! Thank you very much...I would recommend you without a doubt.

It was very nice. Good job.

The car look wonderful thank you so much. Will tell everyone that looking for bodywork to see you guys.

Had the number skin replaced. Paint match was spot on. The repairs got done plenty quick. Couldn't be happier.

Great t! Thank you

It was so easy to work with them. Very professional place.

Excellent experience.... Will definitely choose you guys again, should I ever have the need.

I was happy with the finished repairs, the car looked great. My only issue was I was told 3-4 days when I dropped it off on June 2-16 and " after market parts" were ordered and didn't fit. I'm thankful they didn't try to make them fit...but I had rental car for 11days.. I guess I bring this up because I wasn't mine. I had it during a home move/sale and didn't feel comfortable putting things into a rental. I wasn't told of delay untill I inquired on Friday afternoon. So I guess I'm trying to say more communication would be nice. My first text didn't show up untill Friday after 6pm & my phone call that morning.

You guys did such an amazing job. You were friendly, efficient, and informative. You even went so far as to vacuum and detail my car. I was so not expecting that so thank you very very much.

This was a letter I have to Jeff Kerns regarding our service. I saw him the following Monday and was well taken care of after finding another problem with my tire. I am pleased with the final outcome, however was not happy with the service and product prior to his involvement. Dear Mr. Kerns, Although Doug Harris was very apologetic and willing to get me in this coming Monday, since it is now 6 p.m. on Friday evening and I just got home with my car, I still felt the need to inform you of my disappointing experience so far with Kniesel's in Rocklin. To begin my experience, my husband dropped my car off at Kniesel's on Tuesday, May 17th. The damages were estimated to be $2300. This seemed accurate since the damage was not extreme, but covered 3 panels of the car and the rim. (photo #****) It was estimated that the car would take a week or a little longer. This also seemed like a reasonable amount of time considering the damage. My husband and I waited until Thursday, May 26th and began to check in on the car. This was over a week after he had dropped the car off. We were told it would be the following week. Then the following week, it was "in paint" and then by the end of the week, we were told there was more damage to the vehicle than previously thought and so it was now "going to paint". I am uncertain if this was for the first or second time. Finally, at the beginning of this week, we were told it would be done later this week. My husband received a call on Thursday that Doug was not happy with something on the bumper and therefore it would be done Friday so it could be buffed or fixed properly. We would be notified when it would be ready. When I hadn't heard anything today, June 3rd at 2:00 p.m., I called my husband to see if he had heard anything. He had not. I called and left Doug a message since he was not available at the time for him to call me since my husband was out of town for the day. He called my husband and not me to tell him the car would be done at 4:45. My husband relayed the information to me and I arrived about 5:00 to pick up the car. Doug came out with me to the car and told me about the bumper not being "right" and apologized for the dlay to get it done correctly. I thanked him. When I went out to look the car over it was parked very close to the vehicle beside it, so I did my best to look it over. Due to the proximity and the way the wheel was turned, I was unable to see that it was not quite Kniesel's quality I had expected. When I went to get into the car, there was a paint smudge on the driver's seat. I went into the building and the ladies at the front were quick to help and call Doug. He came out, apologized and took my car back to have the paint cleaned off. When he returned, he again apologized and I was on my way. I drove about half way home and stopped at a store on Douglas and thought I would take a closer look at the car since I had more room. I not only noticed several bubbles in the paint, but also that the rim had not been buffed/polished as it was obviously supposed to be. Not only was the word "polish" still written on the rim, but the scuff marks and some paint or other substance was drizzled on it. In frustration, I called your establishment and again, the girls in front were quick to help and transferred me to Doug. He apologized for what was probably the third time today and said that he would take the car on Monday, put me into a car and make it right. I look forward to this happening! I am extremely unhappy with the amount of time that this process has taken and I am not even done. Two and a half weeks for unsatisfactory service is unacceptable. You are an Acura certified repair shop and should return a quality product every time. I have sent a copy of this letter to my insurance company to let them know the length of time this process has taken and the quality of the repairs as well. I am truly hoping that this process will be completed quickly and with great care as to get my car in the shape not only I expect, but you expect and your customers deserve.

Been to Kniesel's twice. 100% pleased both times!