Martin B.
Vehicle Make : Toyota
I appreciate you addressing my concern about the window and the sensor and getting the car back to a working order.
Laura V.
Vehicle Make : Mercedes
The service agent was not proactive in calling me with an update. He said he would call on Monday with an update, and I had to follow-up the following Wednesday and left a message. He said he did not have my number (but It was on file) so he called my husband Wednesday- still two days after commit date. If that was the case he should have asked my husband for my number. When I went to view my car, it was unlocked. But I had been told it would be locked and secure while on your site. I had cash in the car and other personal items that were at risk. If you all were so busy you should have pulled In more staff to help or notified me there would be a week's delay before you even looked at my car. I will be rating you on Yelp so others are aware of my less than positive experience.
Daniel R.
Vehicle Make : Toyota
Great job as usuall. Thank you
Andrea B.
Vehicle Make : GMC
I am very particular about my vehicles and unfortunately I have required a couple of repairs due to a break in and a dent as a result of a careless shopper. Anyways this is the second repair I have trusted to Kniesels and I am very happy with the results and the customer service is second to none.
Thank you,
Neil Blomquist
Jason B.
Vehicle Make : Kia
Great customer service as always, thank you!
Roxanne L.
Vehicle Make : Toyota
Nick kept me updated throughout the process. Everyone was friendly in the office too!
Mary S.
Vehicle Make : Lexus
Did online survey
Daniel B.
Vehicle Make : Dodge
Stephanie was excellent she really went Above and beyond to help with my dodge challenger hats off to her and her customer service
Maryann S.
Vehicle Make : Lexus
Thank you so much for bringing my beloved Lexus back up to the way it should look. Hopefully Caltrans will get that stretch of I-5/HWY 50 merge area in West Sacramento fixed before long. It is the WORST! Your work is meticulously done...most grateful.
Jessica T.
Vehicle Make : Subaru
The crew did a great job at getting my Subaru back to looking like nothing happened to it. Cody was in consistent communication with updates to my car.
Marilou N.
Vehicle Make : Toyota
Everyone was very kind and helpful,eager to answer any questions I had. Nick Bardwell kept me informed throughout the repairs on my car. Thank you Kniesel's Rocklin for a pleasant experience.
Terry M.
Vehicle Make : Toyota
Your front staff was very helpful,friendly and professional,especially Alejandra. My account representative,Stephanie was great to work with and was great keeping me informed on the status of my car repair. I will definitely recommend your shop to anyone needing repairs.
Blythe M.
Vehicle Make : Toyota
It was done in the timeframe I expected, which is unusual these days.
Leonard K.
Vehicle Make : BMW
Kniesel's was easy to work with, both at the front desk, and with Nick, our account manager.
The car work done, while minor, was done well. Great color match.
Overall, well done!
Carolyn J.
Vehicle Make : Honda
You did a great job of handling EVERYTHING with CSAA and Hertz. This made the repairs a hassle free experience from beginning to end.
Chad W.
Vehicle Make : GMC
The truck looks great. Your communication was perfect throughout the process. Thank you!
Darin M.
Vehicle Make : Honda
Great service
George J.
Vehicle Make : Vehicle
You have an amazing, professional, courteous staff. Your work is definitely "Top Shelf"....
Melanie G.
Vehicle Make : Hyundai
I found your people to be very professional, caring, compassionate, and going beyond to be sure my needs and concerns were taken care of. Alex in particular was always there for me. I will be mire than happy to recommend you to anyone I know that needs work done.
Beil.cornelia Beil,jeffrey.
Vehicle Make : Toyota
Good and fast service
Social