Kniesel's Collision Center - Rocklin

Alex and all of the staff at your rocklin shop were incredible very very satisfied with all the work on my car. Thanks Clem Walker

Perfect

Great job!

Very friendly employees. I was kept up to date on the status of the repairs. The vehicle was ready when promised. The car is beautiful, thanks for the great job.

Thanks to Nick for all his effort in tracking down the mirror parts for my car. It looks great, and I wouldn't hesitate to recommend your shop for service. Thanks Karen P

They always do a great job

All the folks at Kniesel's are great and I have had always has a wonderful experience. Not sure why but this time it took 3 weeks to complete the repair when initially it was planned to be completed in 2 weeks. On Dec 14 I receive a e-mail telling me that my car is almost complete and if there are any delays you will call me right away. It was estimated that I could pick up the car on Dec. 16th. Did not hear from anyone so on Dec. 15th I called to confirm and was told there was a delay and it would not be ready until Dec. 18th or 19th and I would get a call in advance to confirm. Dec. 17th came without a call so I call to confirm pick up and was told there was another delay and it would not be ready until Dec. 23rd. On The afternoon of Tuesday Dec. 22nd I called to confirm and was told that it would not be ready for pick up until Dec. 23rd or the morning of Dec. 24th at the latest. The morning of Dec. 23rd I called stated that I need the car by close of business Wednesday Dec. 23rd. I was assured that the car will be ready that afternoon. Received a call that afternoon confirming the car would be ready. Picked up my car Wednesday close of business. I understand that delays can happen. In this case it would have been a better customer experience if there was better communication on your end. I was left thinking that the delays were because it was a difficult repair but not really sure. Hope this helps and you enjoy a happy New Year's Day holiday.

Alex was my adjuster he's also very helpful

The staff was very accommodating and professional! Thanks for the great service.

I was extremely pleased with the service. I was treated with care and I felt completely comfortable with my decision to go with Kniesel's Collision Repair

Great customer service from beginning to end.

Done quickly but not rushed. Looks great

I was kept up to date on the status of my car repair. The car looks great. Excellent job!

Great communication, thanks, always knew what was happening with my car.

Cody was amazing from start to finish. The level of service I got here was better then anything I have ever experienced. Cody called me everyday to give me an update on my car. The work done on my car was superb. The car was clean and perfect when I picked it up. Oh and the girls at the front desk have to be the nicest people ever. I love this place.

I am completely satisfied with the Acadia and the service was excellent.

Excellent quality, excellent service.

Alex was great as well as Brandon at Les Schwab who covered the expense and referred me to kniesel. Alex kept me informed on the progress. Car looks great!

The positives.... The people were friendly and professional. The repair was excellent... The negatives... I was told someone would update me every couple of days via phone, text or email... I got nothing and had to call a couple of times to get info... I was told the repair would be 4 or 5 days.. I called day 5 and was told it would be done in 2 days.. I had to call again in 2 days and was told **** more day... A little communication would have been nice...

Very professional all the staff. Nice