Kniesel's Collision Center - Rocklin

I was told the quarter panel might be able to be repaired. It wasn't able to be repaired and it took 3 weeks. I do not believe the possibility of me being without my car for 3 weeks was disclosed to me when I originally dropped off the car. Then, after I was told that my car could not be repaired and a new part was necessary, I was asked to have my car transported to a different Kniesel's body shop location. I approved the car being transported. The next time I spoke to my contact person I was told my car was not going to be transported anymore, so the previous conversation was a waste of my time. I was not aware the job was going to take 3 weeks and two weeks in the compact car covered by my insurance wasn't working and I had to get a bigger car. That's when I asked if Kniesel's would pick up the extra $15 per day cost for the upgrade given the fact that my wife had used Kniesel's multiple times over the years and didn't expect the repair to take that long. My contact person said he spoke to his manager who declined to pick up any part of the extra cost. I asked if my contact person could speak to enterprise given how much business they get from Kniesel's customers whether enterprise would reduce the extra upgrade cost. When my contact person called me to let me know my car was going to be ready today it was not clear whether he attempted to persuade enterprise to give me a discount and he told me to ask when I dropped off the car. I could have done that myself. No value added whatsoever. Finally, when I picked up my car this morning there were marks on the doors and potentially a small crack on the inside of a window. The biggest thing that bothers me is how short sited the decision was not to assist with the extra rental cost given that my wife and I have consistently used Kniesel's over the years. We will not be doing so again and will not recommend to friends & family. We may also post our negative experience on yelp and other social media.

As always the work was excellently completed. Your staff kept in communication and even though the job took longer than it was originally anticipated it was worth the wait. Thank you for taking such good care of my car????.

As always, your people did an outstanding job which is why I come to you when my car needs any body work! Thank yo

Everyone was helpful and professional. Kept me informed on each step. On time with everything. Great job.

I have to say I had a wonderful experience with everyone on your staff at the Rocklin site! Great customer service & great job on my car!! I would recommended your shop to everyone!

Amazing job! I would recommend Kniesels to anyone! Thank you so much for making my car beautiful again ??

Great service. Thank you

The repairs look great. Everyone was good about keeping me updated and it was finished ahead of schedule. Thank you all.

Good communication

Everyone was great!

I appreciate the great customer service, and that you guys went above and beyond. My SUV was fixed 3 days earlier than proposed & that was awesome. This is my second time using your shop & I'll keep coming back if needed because of how good we are treated.

You guys were so great right from the start. You took a somewhat stressful situation and brought a lot of ease and comfort to it. Stephanie was so helpful. Please thank her for us!

Always top notch. Service is perfect

Impressive job

Excellent service, every one made us feel welcome when we first came in the door. Every step of the way fixing our car you keep us informed.I want to thank everyone for impeccable service. We so much appreciated your kindness. Yours Truly, Mr&Mrs Ferdig

Jason was awesome about keeping me in the loop and giving accurate time estimations of when my vehicle would be ready. The overall job looks well done! This is the second time we've been to Kniesels and we will definitely be back because the work done is good. The only critique I have is that the front desk/payments area needs to be better organized... the first time we had brought my husband's car to get fixed we made a cash payment and they lost record of it and we had to pay again! I unfortunately lost the receipt but that's a careless mistake that should have never happened by the front desk girls.

Our car looks great. We are very happy with the repair. The staff are AMAZING and very helpful always respectful! Thank You so much!

Thank you for excellent communication,work and being professional I will recommend to all friends family thank you again for all your help.

I had to go out of my way to call Hertz to make sure I had correct car and time. No response from Bill at Kniesels. Voicemail only. Hertz told me everything. Also, estimator was awesome. Quick, accurate, and informative. Other than that, it was ok. Thanks Hertz.

Excellent job and great communication with updates from Doug.