Kniesel's Collision Centers - Citrus Heights

I was very impressed that the car was still done in 4 days, even though there was more damage found once the bumper was removed. The updates about the progress of the work being done was very comforting as well.

Got me in right away and out the next day. Extremely happy with work, price and timing

Very good customer service. You made the visit painless.

Timely updates great service

Rodrigo was very helpful and friendly throughout the process. The work was completed prior to the estimated date.

My girlfriend was an adjuster for USSA insurance for over twenty years. She recommended your shop. She was completely right. I was treated with the utmost respect and professionalism. I would recommend your shop to anyone. Thank you.

Very much appreciated keeping in touch all the way through the work. And a big THANKS for getting it done a day early. I drive Uber so I got to drive and earn some money a day sooner. Everyone was courteous and professional. Great work!

Ridrigo, my service advisor, kept me posted along the way. He answered all my questions and addressed all my concerns. He assured me of quality of his work. He explained clearly what was done to my car at pick up.

I love you guys always happy to help and the text updates are great!! Never had to call and check in and bother you with my call I get a text and shabam!! My baby is about 52% done lol great service all around thank you !!! And Travis rocks he has amazing customer service

Rodrigo did an awesome job. :)My insurance was difficult to work with but he kept me updated the whole time and got the work done quickly. Thank you!

The only problem was calling to ask about the status of the repair, and I was on hold every time. The longest time was April 3 for 20 minutes and I hunged up . Every thing else was ok

We're very happy with the repair. It looks brand new again!! Thank you! Terry and Judy Karas.

My bumper looks amazing plus they went above and beyond

This was the worst car repair experience in my entire life!!! (and I have had at least 5 experiences before - including a good experience with Kniesel's two years ago). I took my car in on March 1st and got it back on March 31st. All this for someone rear-ending me at a light. Very very very stressful as initially after one week, I was given the WRONG information and was told that my car was considered a "total loss" (salvage)!!! And then after several more days to find out that was in error (yay!). But then for the work to go on and on and on till the 31st of the month! This was/is unacceptable. Initially when I brought my car in on March 1st, they told me they could not work on it until the 14th. Well, I wanted to take it somewhere else, but they convinced me they would talk to the manager and put it high priority. yeah, right? Never again. This was as I said on March FIRST! And I got it back on the 31st. I happened to be visiting my parent's so at least I had somewhere to stay while the work was being done. I was waiting to drive 400 miles back to my home in Crescent City, CA. I missed several important meetings in Crescent City as a result. Thankfully I am not working full time! If I had to do it over, I would have had the work done up there, for much less money, faster time and just as good of workmanship (even if they are not 3A approved). I had heard good things about Bondo Bob's and California Auto Image. I expected the work to take about a week but over FOUR weeks!!! I never dreamed it would take that long! And the pain and stress I suffered from being told my car would be salvage!!! I was up till all hours researching what I could do about it. My health and sleep suffered immensely! I am thankful that I did not get an ulcer or a nervous breakdown from all this unnecessary stress!

They were awesome at keeping me in the loop, and had incredible customer service.

I received timely updates on the progress of my repair. The car was repaired to my satisfaction and earlier than projected. I couldn't ask for anything else. Thanks!

I chose Kniesel's on purpose due to their reputation for Quality, and Excellence in Auto,repair,and Service to include Body repair,as well as their reputation for Un-paralleled Customer support, and for their Company involvement in their local communities in which their shops are located The Kniesel's shops are Family owned,and operated,and as such have a reputation for being among the finest to work for.

I loved the text communication. Luke did a great job!!!

Perfect

Chris was very clear in his communication with me and was very polite and professional. I was so surprised to see that my car had been meticulously cleaned. Thank you!