Kniesel's Collision Centers - Natomas

I was completely satisfied with my repair at it was complete within the estimated time. To start, the lobby made any wait comfortable not to mention the WIFI, water, and coffee in which is a plus. The personnel was extremely helpful and nice. For the most part I was helped by Jaime, Michelle, and another clerk (don't recall name but had just dyed her hair red). Great Job!

Very easy to work with, coordinating with insurance was smooth. Jaime was great!

Thank you so much! You went the extra mile and after fixing my antenna your company washed and detailed my entire care, even buffing out the nicks and scrapesand the headlights too. Thank you so much as these little extra are very difficult for my husband and myself. I will recommend Kniesels to anyone needing collision repairs. I really cannot thank you enough! Gale W

The staff at the Del paso Road location in Sacramento was very friendly and very efficient in getting my vehicle back to right away!! I was very satisfied with the finished work and my looks good as new!! Thanks again to you all job well done!! Sincerely, Danny A very satisfied client!

Yes you get the highest rate im very impressed with my truck and Blake Gilpin was the best please give him huge kudos for his wonderful customer service,follow up and up dates.Thx job well done!!

Jaime was awesome!!!!

Very satisfied. They did the job more than expected and very professional. Would come back if any my vehicles need repair. Customer service was so friendly. Made me feel at ease leaving my vehicle to be repaired.

I appreciated the updates via text as well as the friendly staff and clean waiting room.

Great customer service from every staff member I was in contact from your company. I seriously mean every staff, all the way from the front desk staff named Michelle to the convenient driver named Jaime. I'm thankful to the Kniesel's Natomas location staff for making my experience of getting my car repaired effortless.

I'm truly happy with your service. From the ladies in the front desk to the repair guy answering all my questions, the girl who kept me posted about every detail, plus they last guy who informed about every detail before handing me my keys. Each one of you guys made me feel what truly customer service is all about. I apologize for not catching anyone's name.

You all were very polite and professional. I will recommend family and friends.

I enjoyed the experience with this company. I will continue to come here and refer my friends and family here. Thank you.

AWESOME, AWESOME,AWESOME!!! YOU ROCK!!! THANK YOU SO SO MUCH!!!

Thank you...

Everyone was very helpful, great communication!

The staff was friendly and helpful.

you are simply the best

Justin said he would be available to meet with me on the 23rd but when I came in he was unavailable. My car was there all day to fix the belt molding that was ripped when the tint was repaired on the windows. I was not called e-mailed or texted to be told that my car was ready on the 12th or the 23rd, I had to call and ask about it both days, my car was ready both times. When I dropped my car off yesterday the girl at the front desk was confused and I told her that when I had been in on the 12th that they wrote my name down in the book. I had to wait a while as she struggled to digure out what belt molding was and how long it would take, however she was nice enough. Tamera started out very compassionate and accommodating but became very defensive and irritable when I questioned the work that was done and did not call me back the last time I called her. Today I have a large area that was rubbed out in the leather of my head rest that was not there when I dropped it out yesterday so I am assuming that because your employees don't appreciate me questioning your work or complaining to my insurance company they decided to mess with my car. Hopefully they didn't mess with anything else otherwise you may have a lawsuit on your hands. There is no way I would ever bring my car back to this place and I will not recommend it to anyone.

Excellent from start to finish

Tamara was great to work with, she made my experience a great one. The only improvement I can suggest is to improve the rental car situation. It would've been nice to have one waiting instead of having to get driven to Hertz and them not aware I was coming. Also if your website says you open at 7 AM it's be nice if you answered the phone that early when a new customer like me calls. No one would pick up the phone until about 7:25.