Konnie B.
Vehicle Make : Toyota
Car repair appears great. Email notifications did not match with what was actually going on. An estimated 3 day repair took 10 days. It was due to issues with the vendors, but I had to call to check status. No one called me to update. I only got a call when car was completed. When I dropped off my car they said it would be detailed. I did not expect that, but was excited that it was going to be detailed. Unfortunately, it was not detailed. It got a basic cleaning with smeared dash display and inside front window was still dirty with same smudges that it had when I dropped it off and no tire dressing. I am grateful that the repairs seem great, but I feel for a business with such a long standing reputation customer communication should have been a lot better. Thank you.
William A.
Vehicle Make : Dodge
My wife and I have each had a very satisfying experience with Knievel's Centers.My wife had a problem with the undercarriage of her car and was near one of your centers. The manager came to the rescue, fixed the problem with no change. My recent experience shows outstanding service and will use your Centers in the future if needed.
Rose H.
Vehicle Make : Ford
I have no complaints. You guys were great. Thank you for kindness and understanding.
Dan C.
Vehicle Make : Land Rover
Excellent customer experience!
Jessica N.
Vehicle Make : Nissan
Bob was awesome, car looks great. Thank you for the great detail work too it is really clean very professional place.
Sean D.
Vehicle Make : Ford
I expected a much higher level of workmanship. The seems on the fender did not match. The edges of the fender were rough. The person that you have initially greeting your customers is not very friendly. Bob offered to help me bring back the car to have it fixed and implied that it would be an additional charge to the insurance agency. Bringing back my car is a huge inconvenience and billing the insurance agency for something that should have been done right the first time seems to be borderline unethical.
Lonnie C.
Vehicle Make : GMC
Bob was our service Rep and he did a great job :)
Dan C.
Vehicle Make : Nissan
Appreciate the friendly courteous staff. Electronic status reports were also helpful.
Sharon F.
Vehicle Make : Mazda
This was my first time at a Kniesel center. It was a very good experience. Although I hope not to need your services for a long time, when I do, I'll be back.
I'm especially happy that Bob found the black bumper guard for my Mazda, that was truly a bonus to my visit!
Regan W.
Vehicle Make : BMW
Great job. Thanks
William F.
Vehicle Make : Subaru
Work appears to be good
Bruce A.
Vehicle Make : Honda
Good service pleasant and friendly staff felt comfortable with service after being somewhat traumatized by car break in thanks all and good hours after work.
Maria A.
Vehicle Make : Toyota
Was accomodated at my convinience..didnt have to wait to get price qoute and job well done!
Jessica G.
Vehicle Make : Chevrolet
Everyone was very nice and my car was fixed perfectly. My concerns have to do with how long it took to fix my car. This was an insurance claim and fortunately my rental car was completely covered. That being said, I have a feeling it took longer than it needed to, and I wonder if it wasn't rushed because the insurance company was paying. I don't know if this is the case or not, but taking advantage of insurance companies isn't good business. Also, I was told that my car was being detailed for me and would be "spotless" when I picked it up. Lol... If you call wiping down one door and spraying new car smell in my car detailing, well, now I know.
Please know that I am grateful to have my car back to normal and a job well done. Next time, leave out the detailing promise and don't use it as a stalling technique.
Thanks
Phillip B.
Vehicle Make : Toyota
Bob did an exceptionally good job of keeping us informed of the status of the work on our vehicle. It was nice to be able to come in and view the vehicle. Very customer friendly shop, and very clean.
Steve Z.
Vehicle Make : Ford
Good communication skills and finished product was excellent. Receptionist at front desk knew her job and was professional but a smile would go a long way to improving first impression. I just chalked it up to she wasn't having a good day but my second visit was the same. I wouldn't say it was bad but it wasn't exactly the personality I would want greeting my customers as a first impression. Again she seemed to know her job so maybe she was preoccupied.
Leon C.
Vehicle Make : Ford
Very good
Kimberly F.
Vehicle Make : Subaru
I was extremely satisfied with the repair. I thought your customer service was very good. My only complaint is that some minor touch ups on my car were not completed, however when I inquired about them, they were done. This was complimentary on top of the repair job, so I really appreciate it. The main disappointment was that my car was quite dirty inside. I had to wipe down the interior and clean the inside. I would expect that my car would come back to me as clean as I left it if not better. (It had just been cleaned before bringing it in to the shop).
Robert S.
Vehicle Make : Porsche
Thanks
Angie Z.
Vehicle Make : Dodge
Better to under promise and over deliver. I was told you were shooting to have my van ready by Friday. Got a call Friday afternoon indicating that it may not be ready. I said no problem. Then I was told it would be ready Monday. Again, not the case. You could have told me it wouldn't be ready until Tues from the beginning and that would have been fine. It was annoying to keep getting extended. Found some other issues after picking it up but all issues have been addressed now. Thank you.
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