Fix Auto Santa Cruz

This was very easy and convienient. Thanks!

very friendly staff answer all questions have all the answers ready I really liked the attention thank you.

No complaints about the repairs of my car, but I wasn’t completely satisfied with the customer service. I was texted everyday and told in person that my car would be ready on Friday at 5pm, then I was called on Wednesday 30 minutes before closing and told that my car was ready and that I should come get it in the next 24 hours but I couldn’t get it during that time frame and the ladies that I talked to on the phone were very rude to me and told me that if I couldn’t come during that timeframe then I needed to contact Geico and figure it out with them. This ended up being a mistake because they thought I had a rental car, which I didn’t, but I still didn’t appreciate the way I was talked to and the attitude I was given when I couldn’t come. Then I finally made an appointment to come Friday morning and when I came in to get my car, the ladies at the front were very rude and condescending towards me and when I asked them questions, I got attidude responses instead of just answering my simple questions. I had to wait for my dad to send me his credit card information and one of the ladies asked me multiple times in a 10 minute period if I had received it yet and was not patient or understanding of my circumstances.

Very professional!

After inspecting the paint work upon initial completion, some minor defects were found. The team at Fix Auto Santa Cruz took an extra day to address the problem and to make things right. Thanks!

Great job all around.

Great!

Nice people

Satisfaction all around . Ten out of ten. Would go there again.did a great job of keeping me updated throughout the process.

A1 excellent service. Will return and tell others.

All knew their jobs well and were efficient and pleasant. That includes Jamaka, who explained the process well, kept me informed, and minimized my time at the shop. I appreciate the company’s policy of seeking feedback. The number of emails could be reduced, especially the one saying that the work was “69%” complete, which meant nothing to me (and how could someone be so precise?) as all I wanted to know was that the work was either on time or early. I am also confused about the warning about the need to keep the new paint free of tree sap and bird droppings for a year. Recently, another shop replaced and painted the entire hood, without giving such advice and I’ve never heard about such an issue.

Excellent Job

The passenger side sun visor was left dangling. I assume it had to be removed to replace the side panel. And when it was returned he visor was only attached to the interior ceiling at the connection by the center of the car. The attach

It was done ahead of schedule and they did a great job

Great customer service

Great job! Thank you.

I appreciated Cindy making sure my car was in original condition before I was rear ended.

Everyone was extremely helpful, fast and knowledgeable

Everyone was accommodating and professional. Cindy went above and beyond to make sure my car was 100 percent perfect . All staff was excellent.

Everyone was very nice, and I really appreciated that they started the process ahead so the work could be finished in one day in a short time. Thank you!:)