Pride Auto Body - Valencia

Great job, great service, great people. Thanks! Don

First of all, the staff is very courteous and friendly. I will have to give you credit for that. Unfortunately, when I picked up the car, it was not completely done. An area that needed to be repaired was neglected yet it was in the work order. Moreover, there was a new dent in my front bumper that needed to be repaired. So I had to leave the car for another 4 days after waiting for over 5 weeks to get it repaired. The car was practically brand new (6 months old) when I was unfortunately hit by someone. I have light interiors and am very particular about the cleanliness of my car. When I picked it up, despite having paid for detailing, there were dark smudges on the side paneling and the seat of the drivers side which I had to request to be cleaned. I am sure that I am not the only owner who pays particular attention to this detail with their cars. I highly suggest that Pride Auto body invest in some plastic covers for the interiors of the cars that they work on particularly with those that have light-colored leather seats. To make things worse, I just discovered when I got home that the doorlocks where not placed back correctly. The front door lock is sticking out while the back door lock is buried deep inside when the doors are locked. No one obviously paid attention to it when they simply should have compared it to how the locks look on the other side of the car. I now have to call you guys back tomorrow to see how this can be fixed which means, I will have to again go back to your shop and take more time off from my extremely busy schedule. I drove all the way from Glendale to have my car fixed with you guys only because you were highly recommended by my salesman from Valencia BMW. I was given the impression that Pride Auto Body would be able to restore my BMW back to it's original condition before the accident. Sorry, but this was a truly disappointing experience, which unfortunately is not even over yet.

My BMW was not correctly put back together. I feel that there was no or little post work inspection done on my car before delivery of the car back to me. My car was at Pride on 3 different occasio and it is still not fixed correctly.

Picking up the car and finding the windshield cracked was very disappointing. You took responsibility for the damage, but it's something that shouldn't have happened nor should the car have been delivered in that condition.

At first I was worried about the paint color matching. But the team reassured me that the colors of bumpers and body don't usually match. I received my vehicle and was thoroughly impressed how well the color matched.

satisfied.

The team did an excellent job. I especially liked the communication on progress. Thank you!

the repairs on the car was perfect and the front office was excellent

Once again we are extremely pleased with the results the Pride Auto Body team produced. The car looks amazing. Just like a new car again. Thank you for a job well done!

My service was good and I was happy with the frequent updates I received.

Thank you for everything. You guys are the BEST!

Maria was very helpful with frequent updates. Sergio was friendly and very helpful. It was a pleasure doing business with Pride auto body. Good job!

I am so happy that Pride Auto Body went above and beyond to return my damaged Porsche Cayman S to its original condition. Pride office staff consisting of Sergio, Christine and Maria kept me will informed of the progress with my car from negotiations with the insurance companies to the repair work. They provided the details of the insurance quotes as well as pictures when I requested to allow me to see how much internal damage had occurred to my car from the accident. Once Sergio and Christine assessed the total work and parts required for my car they went above and beyond by holding the insurance company of the person that rear ended me accountable to return my car to its original condition. Their goal was to make sure that I was happy with the car once they were finished repairing it. All of the parts were verified as OEM thus maintaining the German quality one expects from such a car. The quality of Prides repair will allow the car to keep its value for years to come. I was very happy with the fit and finish of all of the panels and parts that they replaced, repaired and painted. My Porsche Cayman S is my baby and Pride showed great care in repairing it. I will definitely recommend Pride Auto Body to anyone that needs to get their cars repaired. Thanks, Rusty D. Sly

Super nice staff, professional, honest, hard working, and very customer service oriented. Car looks great. thank you!

You guys did a great repair job. Your customer satisfaction is wonderful. And you guys do really good car washes! Will definitely recommend you.

The millage is written down when the car is dropped off, it should also be confirmed when the car is picked up. There was a bag of pomegranates in my car and I know I didn't leave a thing in my car except a picture in the center console. However, getting the updated emails as the car was being repaired was great.

I liked that you kept me informed of the progress of my car's repairs. My car looked really nice and I appreciated you repairing the ding in the trunk.

Hello. The color looks good, but the metal trim on the front door doesn't line up with the back door. Also, the gap between the front and back door appears a little wide. Definitely not as good as the last time I brought my car to Pride, several years ago.

My car was not clean as promised when i picked it up it was done very half ****. I already spoke w/ the location I picked it up from & told them I wasnt happy about that but the body work repair was good.

Thank you for being so fast and for repairing my inner door compartment for no charge.