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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 715 reviews 83%
4 star 92 reviews 11%
3 star 20 reviews 2%
2 star 23 reviews 3%
1 star 10 reviews 1%
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(All Vehicle Makes)
Terry B.
Vehicle Make : Nissan
5 out of 5
1/10/2015
Working with Gross and Son was fast and easy. Everyone was personable, helpful and professional. It was very convenient to have my insurance company representative in the office and rental cars available on site. The repair work done on my Pathfinder looks great! Thank you!
Rachel H.
Vehicle Make : Mazda
2 out of 5
1/9/2015
They didn't fix everything they said they would. They took 6 days longer then they said it would. the customer service inside the office was friendly and nice but the gentleman that was outside bill was rude. He stayed on his phone the entire conversation we had, while he was telling me he incorrectly ordered the wrong part. It took way to long for it to be completed as well they said it was a 20 minute job and it took 7 hours. I was told I would get updates on the progress of my car and I got none until I called and asked a about the progress. All these little things are the reasons why I will NOT recommend this store to anyone and will NOT be back.
Donald T.
Vehicle Make : Dodge
5 out of 5
1/1/2015
I was extremely satisfied with the service,ththey went above expectations
Chadley W.
Vehicle Make : Honda
5 out of 5
12/31/2014
Nice job and nice surprise to have the inside nice and clean as well.
Jesse H.
Vehicle Make : Cadillac
4 out of 5
12/30/2014
you all have done a fantastic job on the doors and quarter panel. The workmanship is excellent and I am very satisfied with the results of the body work and THANK YOU AGAIN for going beyond my expectation.
Joyce H.
Vehicle Make : Nissan
5 out of 5
12/28/2014
no complaints service was awesome
David C.
Vehicle Make : Chevrolet
4 out of 5
12/26/2014
You did excellent work and in a very short period of time. My car looks like it just rolled out of factory, well the rear end does.
Linda E.
Vehicle Make : Toyota
5 out of 5
12/25/2014
Very professional and prompt service.
Joseph S.
Vehicle Make : Buick
5 out of 5
12/22/2014
Best team in Pensacola!
**** L.
Vehicle Make : Cadillac
5 out of 5
12/21/2014
Great group of people!!
Terry B.
Vehicle Make : Honda
5 out of 5
12/20/2014
The Honda looks great, I mean like a new can. Thanks guys job well done. Perry Byron
Demetrice P.
Vehicle Make : Toyota
5 out of 5
12/19/2014
Great customer Servs. I would recommend Gross and Son to others. MERRY CHRISTMAS TO THE TEAM AT GROSS AND SON AND MAY GOD CONTINUE TO BLESS AND KEEP YOU IS MY PRAYER.
Sandra P.
Vehicle Make : BMW
5 out of 5
12/18/2014
Very professional.
Kimberly B.
Vehicle Make : Honda
5 out of 5
12/17/2014
Roseann was wonderful and kept me updated on my car...everyone was so nice and attentive...very satified...
Nateisha G.
Vehicle Make : Chevrolet
5 out of 5
12/16/2014
Kudos to the entire team at Gross and Son. Everyone was absolutely amazing and the work was done in a timely manner. I also really appreciate you taking the time to wait for me to get off work to pick up my vehicle.
Jeff W.
Vehicle Make : Dodge
3 out of 5
12/10/2014
Great job matching the paint and aligning the new quarter panel. Detail shop missed some tape from post paint application but it happens.
Dana M.
Vehicle Make : Honda
5 out of 5
12/3/2014
They did a great job. Exceeded my expectations! I would Highly reccommend them to anyone! Five Stars! One very happy customer here! :)
Jigar S.
Vehicle Make : Hyundai
5 out of 5
12/3/2014
Was a breeze experience. Thanks
Carolyn H.
Vehicle Make : Honda
5 out of 5
11/25/2014
A job well done says it all for the body shop. I also appreciate Paul Mellies. He was both courteous and professional.
Elaine S.
Vehicle Make : Pontiac
4 out of 5
11/20/2014
Thank you for putting my mom's car back together. She was so very pleased when I drove it up to her house this afternoon. Her reaction...priceless!

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