Service King Crafton

Rachael was excellent. She is so very pleasant and always kept customer satisfaction in mind with every decision she made. I liked the fact that they rented a car for me (no charge) while my vehicle was being repaired, since I don't carry rental insurance. The repair quality was excellent and your service is second to none! Great job guys! Jeff Heleniak USAA Member

Very easy experience.

Rachel and the maintnance team DoD a great job on my car

The service was excellent. The staff was very personable and friendly. They kept me informed of the process from start to finish. Rachael is an amazing woman with stunning beauty!

fast, convenient, high quality service from start to finish.

Rachel was great!

My care repair took a week and then still require me to come back due to a wrong part. I have been charged, but the repair has still not been completed

I couldn't have gone to a better collision repair center. Rachel made my experience the absolute best. I highly recommend True Collision to anyone that needs their vehicle repaird. A big thank you and shout out to True Collision and those who repaired my Jeep Patriot!

Thank you

Great customer service

Body work appeared satisfactory but we were so disgusted by the overall appearance of the vehicle at pick up that we did not even closely inspect the body work. Vehicle is new with 3k miles and arrived in clean condition. There was clearly no clean up from the repair work. Interior was covered in dust, seats up & down, the few personal items left in the vehicle strewn about, plastic piece belonging to a rear door left in front seat and a considerable amount of change (13) missing from the console. Yellow tape was left in mulitple places on the interior and exterior and tape residue left on the exterior windows. The vehicle sat in the parking lot for a full business day waiting for us to pick it up. We arrived at the end of the business day with only 2 employees (including office personnel) left to address our concerns. They were friendly and did the best they could given the situation they were left with. We had a young child with us and were not prepared to wait while they attempt to clean the vehicle. For a business who partners with USAA and clearly supports the military with signage of 'Hire A Hero,' this business was obviously not prepared for an active duty military officer (in uniform) and prior service spouse to show up. Our expectation was to pick up a repaired and clean (not necessarily detailed) vehicle. That expectation was not met. We were very disappointed and will forward our experience to other possible customers as well as USAA.

Rachel was awesome. She constantly called me and let me know how my vehicle was progressing. They did an awesome job repairing everything, and detailed my car when they were done. My car looked better after my visit with True collision. **** my car was hit, but had an awesome experience with True Collision. I will recommend them in the future to friends. Thanks Rachel and theteam from True Collision!!!

You folks did a marvelous job. My car looks wonderful.

I thought your receptionist did an excellent job at providing outstanding customer service and, I would definitely recommend True Collision to others.

Rachel was very friendly and took the time to explain everything thoroughly. Thanks for the great service!

Rachel took amazing care of us and went out her way to make this experience painless. She has fantastic customer service and uposted us every syep of the way. Out car was also done 3 days early!! Couldn't have asked for a better place to have our car repaired.

The staff was extremely well informed and friendly. I was continuously kept up to date on the repair and treated with the utmost respect.

Rachel is great at representing the company well to clients. I'm happy with the service overall, too.

****. Rachel awesome. 2. Made a frustrating situation simple and painless; that's priceless. 3. Kept me up-to-date on the process and were available to handle any questions. 4. Work completed WAY ahead of time and with utmost quality. 5. Friendly and professional service. Overall, super job. Thanks!

Rachel's pleasant, positive, proactive communication was great. Thorough, quick and an overall excellent experience. USAA made a great choice with True Collision.