Harry F.
Vehicle Make : Toyota
The whole team was truly outstanding; from the lady behind the desk to the **** with more than 35 years of experience. I received periodic updates informing me of my job status and when I could expect delivery, which turned out to be ahead of schedule. This is my third experience with this shop and I wouldn't go elsewhere. Not that I'm accident prone, my vehicles seem to attract other drivers.
I'm completely satisfied with Kniesel's work.
Niloufar Y.
Vehicle Make : Nissan
People were very professional and very mature about satisfying customers
William N.
Vehicle Make : Dodge
you guys were awesome
even the Enterprize
i really want to thank Matt Rodriquez for going the extra mile with my truck
thank you all !!!
Alicia M.
Vehicle Make : Nissan
I was kept up to date throughout the whole experience on what was happening with my car. I really liked that they called me and didn't leave it up to the customer to reach out and find out what's happening. Mark got my car for me when it was done and explained everything and told me about your warranty and everything. And I can't thank you enough for detailing my car, it looked brand new again when I picked it up. Thank you so much for such a great experience!
Antonio E.
Vehicle Make : Volkswagen
Work was completed on target and on time. Great work. I can tell that the staff is knowledgable and cares about the work they do.
Donna C.
Vehicle Make : Toyota
My experience was very pleasant. The customer representative, Chris, was excellent. He kept me updated with any changes to the schedule as well as the cost. My car was even ready a day early. The front office staff and shuttle driver were very helpful and friendly too! I would highly recommend my friends to your business.
Derek C.
Vehicle Make : Chevrolet
Repairs were excellent. Bob my service manager was pleasant and helpful. Overall a good experience. I would recommend Kneisel's to my friends.
Derek C
Judy C.
Vehicle Make : Toyota
Good service, kind people.
Rita Ann.
Vehicle Make : Kia
Professional, nice work & good communication. Everything was good!
James S.
Vehicle Make : Ford
Your Rep told my wife we need to bring the car back to complete repairs. We were out of town so you had the car for almost two weeke. We had to rent a car while you had ours and think you should provide a loaner this time. I also noticed a ding on the upper right rear fender that looks like it was touched up without proper sanding. Please call me. Jim Skokan
Sarah G.
Vehicle Make : Ford
During the inspection I had to bring it to the service rep's attention that a clip was not placed right so the black plastic had a flare on it. Now we have to take time out of our day to come back and have it fixed.
Paul C.
Vehicle Make : Hyundai
Always stay possitive, just the way I witnessed from everyone. It makes for a better day for all of your customers.
Cindy D.
Vehicle Make : Honda
I feel I should have been told that it would take 2 days to finish my car. The receipt I was given said 5 hours. I was under the impression I would be taking it home the same day.
Mark P.
Vehicle Make : Mercedes
We have filed a complaint with the BBB. The employees and their Mgr Dave **** are nothing but crooks and lied though out the whole process. They even tried to bribe us by doing some cosmetic work in return for promising to give them a perfect ten score. Not only did they attempt to buff out some scratches, they damaged the car furthr. We will be filing a claim for their negligence. You, First Nationwide should ashamed to have them as a "Preferred Shop". Worst experience of our life. My number is ****-****-xxxx. I really don't expect anybody to call us back as nobody seems to really care.I give them a ZERO for for anything related to this experie. Thank you, Mark and Mona ****
Byron B.
Vehicle Make : Lincoln
Great job done on my lincoln, thank you
Monica K.
Vehicle Make : Hyundai
Chris was attentive to me and my car, and communicated the process well. I liked the text messages. Thanks.
Robert C.
Vehicle Make : Chevrolet
I have not picked up my vehicle yet!
Dayne V.
Vehicle Make : Subaru
The missing purple bracelet with Crunch gym card that Brian could not find WAS in the front seat of my car
Dedria E.
Vehicle Make : Chevrolet
Perfect!! Loved the text updates every frw day!
Christina D.
Vehicle Make : Toyota
Bob has been great, and I appreciate his attention to detail!! Can't wait to get the other items finished ???? Thank you!!
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