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Body Shop Review Summary

5 star 338 reviews 74%
4 star 30 reviews 7%
3 star 24 reviews 5%
2 star 25 reviews 5%
1 star 40 reviews 9%
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(All Vehicle Makes)
Terry S.
Vehicle Make : Mazda
5 out of 5
11/6/2015
My car looks better now than when I first got her!!! Thanks so much!!! The front desk ladies and Paul were so helpful, I got my car back in 3 days time!!! Kiara and Smiley (the Mazda 3)
Charles S.
Vehicle Make : Chevrolet
3 out of 5
10/27/2015
Pay a little more attention to detail.
Lisa T.
Vehicle Make : Ford
3 out of 5
10/27/2015
I was not happy with how the vehicle was cleaned after the repairs were made. There was dust and dirt in the interior of the car as if the windows were down the entire time the car was at the shop. Although there was a charge of 25 for cleaning, I'm my opinion there wasn't 25 worth of cleaning done. I was also told the car was ready on one day and I went to retrieve the vehicle only to find out that one of the repairs that was listed (Replaced mirror) was replaced with my old mirror which still contained scratches. (I was told the next day that it was replaced with a like new mirror and repainted).
David R.
Vehicle Make : Toyota
3 out of 5
10/9/2015
Paul and I have discussed. My car was almost perfect with the exception of 3 items. ****. There are small bubbles/flecks in the paint. Paul saw these and will address with detailed wet sanding. 2. The trunk lid does not close flush with rear panel on passenger side. Paul saw and will have that adjusted. 3. The rear spoiler needs to be touched up/repainted. There were a number of scratches on the spoiler that were not there prior to the accident. Paul said they reused the existing spoiler and moved from damaged trunk lid to new trunk lid. Again, Paul saw and will address next week. My hope is this will all be addressed next week. Paul did pay for a minor repair to my center armrest. That was a nice touch. But the other issues will need to be fixed. Paul was great and kept me informed during the 22 day repair.
Kathleen K.
Vehicle Make : Lincoln
5 out of 5
10/4/2015
Quick, efficient and extremely reliable.
Pamela M.
Vehicle Make : Chrysler
5 out of 5
10/3/2015
Thanks to my USAA Terry Labonte rep Paul. Wonderful person. Professional. Goes a little above expectations.
Michael M.
Vehicle Make : Toyota
5 out of 5
10/2/2015
Thank you for making this process easy. You are very professional and customers are first. Thanks Paul and Leigh Ann for the awesome customer service!
Bradley S.
Vehicle Make : Ford
3 out of 5
10/2/2015
Not much to say except Great Job!
Charles C.
Vehicle Make : Toyota
5 out of 5
9/24/2015
Great job!!!!
William W.
Vehicle Make : GMC
5 out of 5
9/22/2015
The staff was very attentive, they treated me with the utmost respect. My car looks like It was never wrecked. You all did an outstanding job. I will recommend you all to everyone. Thanks for being there!!
Peter W.
Vehicle Make : Lexus
5 out of 5
9/19/2015
Paul does a great job, Outstanding customer service. Easy Day! And, Pam & I would also like to thank the techniations that repaired our car, it looks just like new!
Gilberto M.
Vehicle Make : Kia
5 out of 5
9/19/2015
Great expirience friendly staff and well informed
Cheryl P.
Vehicle Make : Toyota
5 out of 5
9/17/2015
It was done well and was quicker than expected.
Tyrone C.
Vehicle Make : Nissan
5 out of 5
9/3/2015
My car looked brand new again, thank you so much for fixing my car and giving me a great experience
Jason S.
Vehicle Make : Chevrolet
5 out of 5
8/17/2015
Awesome job.
Clarissa T.
Vehicle Make : Kia
5 out of 5
8/7/2015
Great service!
Luther D.
Vehicle Make : Chevrolet
5 out of 5
8/2/2015
Very friendly staff and extremely speedy service. I knew what was going on the entire time. Job well done. Thanks for a pleasant experience.
Shakera R.
Vehicle Make : Jeep
5 out of 5
7/31/2015
The process was prompt and my wife and I were pleased.
Lucy M.
Vehicle Make : Honda
5 out of 5
7/9/2015
Fantastic!
Laurie B.
Vehicle Make : Honda
5 out of 5
7/8/2015
Everything looks good. They even got it finished a day early.

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