Hendrick Collision Terry Labonte

Paul was so helpful in explaining the process and very easy to work with. I had a great experience and will recommend your services to my friends. Thank you, Kim Knox

Terry Lamont's took care of things from start to finish. Very accommodating and extremely nice personnel.

A pleasant experience all around. I felt that I was dealing with a professional, knowledgeable and pleasant staff.

Very satisfied. Great job and great customer service.

The inside of the car was extremely dusty. It looked like some one took a cloth and just ran it over the top of the dash. Corners very dusty and a place on the front of the dash was so coated with gray dust no one could tell the color underneith, a small place about 4/5 inches but that small place sure told the story of how the car was cleaned. We now wonder about the fabric seats. The window on the door that was replaced wasn't even cleaned. The outside of the car looked wonderful and since we drove a short distance home we didn't notice until Sun morning. We were amazed that you would return a car to an owner in this condition. We were unable to return this morning or we would have so you could see for yourself.

I was informed that I would be kept update on the progress of the repair and would be notified of any delays. On June 9, I received an email that it was 61% complete and on target for June 11 at 4:30 pm. On June 10, I received an email saying it was nearing completion and "If any delays, we will call you." On June 11 I received neither a call informing me of delays or a completion notice. We called to check the status prior to leaving work to pick up the car and found that it would not be complete until Friday afternoon and, in fact, a part had just come in on Thursday and it was being painted. The emails indicated that my car was on schedule and nearly complete and promised a call if it was late. The person I spoke to when dropping it off assured me I would be notified if it was late; however, had we not called to check, we would have arrived to pick up the car (as we were led to believe it was on schedule for completion) when the car was not complete. In summary, please ensure that you notify your customers of delays or refrain from promising notification you will not provide. This is a simple service that takes only a few seconds (to send an email) or perhaps a couple minutes (to call) and is a courtesy that most customers will expect.

The car looks great.

I was impressed with the great customer service from the moment I dropped off my car to the time I picked it up! It was nice to experience that, you don't find that too often.

Repair work completed before expected date.

Small dent in new hood - paint on new Ford shield; car was not cleaned as in previous times. Car was in shop a week before anyone contacted me. Overall a disappointing experience.

Thank you to Paul for his professionalism and keeping things on track.

Very professionally handled. Especially appreciated your program to match after-market prices with OEM parts.

The repair was done in less time than expected and we couldn't be happier with the job. AND Paul Hoffman is just the BEST!

Thanks for working hard to fix my car!

We are very pleased with the work that was done, with the speed with which the work was completed, and with being kept informed of the progress as the car was being repaired. Thank you!

They did a great job. When there was a snag with communication, it was quiclt corrected and staff were apologetic. The work was done within the given time frame. I did find two small imperfections with the paint job and was assured they would/could be fixed within 15 minutes next week. I am fully confident this will happen. The entire experience was positive and all staff that I came in contact with extremely professional and pleasant to deal with! Thank you!

Quality work. Good customer service.

I appreciate the calls regarding the status of my auto. You sent e-mails regarding the work in progress and when I could I expect my auto to be completed. Your employee, Paul Huffman was so accommodating. I know there were women and men behind the scenes that need to be acknowledged but I send them our accolades. Thanks so much, Vicki Gramig

First class in every way! Thanks Paul!

Thanks for asking for feedback. The staff were professional & informative. The repairs were completed in a timely manner. However, the job itself is not 100%. A minor dent remains in area of impact, buffing is not seamless, & the decal matter could have been resolved at the time of scheduling if I'd been informed the original decal could not be replicated. Thanks, Elizabeth W