Hendrick Luxury Collision Center Charleston

I appreciated the fact that I was kept informed of the progress regarding repairs to my car. When I picked it up Jerry went over all repairs with me. My car looks great!

Very responsive and brought my car back in great condition

We have to bring the vehicle back due to a check engine light that is on.

The work on my truck looks great, thanks!

Car took 4 months to be ready. I received little to no communication regarding my car. Even calling and asking for a callback only resulted in getting an update rarely. I was informed multiple times my car would be ready "within the week." Of course, it was me following up several weeks later to find out they had to push the pick up date out for one reason or another. My fiancé called a few times and was forwarded to a voicemail in Georgia (my car was in Charleston, SC) twice. When I finally received my car, the touch screen was unusable. There was a large error message saying it could not connect to the gps. I could not exit this screen. The touch screen is necessary to operate the climate, navigation, and radio. Instead of taking my car to the dealership and fixing this, the technicians simply ignored this problem and let me come pick up my car knowing the error message would show up when I started it. After picking it up, I had to take the car to the dealership myself. They did not vacuum or clean the inside of my car.

The collison center.team did a fantastic job with repairing my truck! I'm 100 percent satisfied with the final product. Thank you very much, Merry Christmas, and Happy New Year!! A.E. Carbone sends…

Thanks for fixing my car and cleaning out my car!

The car was supposed to be cleaned/detailed after being stolen and smoked in. There are still ashes in the ashtray.I was told the headliner was repaired but doesnt look like it.

Friends and neighbors thought I had a NEW car!! Thanks for such a great job. Merry Christmas????????????

Chassis light is flashing, the car had no gas when it had a half a tank. traction control light flashing and vibration when it gets up to 65 miles per hour

I thought 6 business days was a long period of time when I made an appointment for my repair

Thanks

One of the worst customer experiences I've ever had. My wife and I were both lied to our faces and told my car had additional damages and that they would send a supplement to the insurance company so that the insurance company would pay for additional days on the car rental since the car was not completed in the estimated time. I called multiple times and my wife and I went to the office in person ready to turn in the rental to avoid additional charges and were assured that a supplement had been sent. Long story short, there was never a supplement that was sent and there was no additional damage to the car, therefore insurance did not cover additional days on the rental. No explanation was given as to why we were told there were additional damages when there were none, and there was no effort made to correct the situation until after my wife had to make another trip to the office to speak in person.

Just a little adjustment on the area of repair other than that we are quite ok

Wish Allstate Insurance was half as good as you all! Could have had my car back in two weeks less time.

The week before I turned my vehicle in for repairs, I dropped off the insurance estimate paperwork and informed the secretary I would need another estimate for the other damage to my vehicle, so I could inform my insurance company. When I dropped my vehicle off, I also informed the secretary AND the man who took my keys from me that I needed the estimate. On Friday, 17 Nov 17, I received several emails from a Rick Hendrick email account saying my vehicle was in the paint shop and I would be receiving an estimate shortly about the other damage to my vehicle. I did NOT receive any other contact from anybody at the collision center until Monday, 27 Nov 17, stating my vehicle was complete and ready for pick up. When I asked them about the estimate, they stated there was nothing about it in any of the paperwork. I contacted my insurance company, USAA, and informed them of all the actions which happened and they informed me they will look into this and review all the negative reviews on Yelp about the collision center. I will also let evryone know on all social media oulets about the poor customer service I received at this location. You have lost my business and I will NOT be coming back to get my other damage fixed on this vehicle and will NOT buy another vehicle from Rick Hendrick based off this experience.

I was completely satisfied with Brian, Carlia, Deana and Susanna!!! The girl who helped me when I picked it up can’t remember her name. The new girl who sent the wrong info she just needs to learn to ask if she doesn’t know what is going on. Other than that I am always completely satisfied with my experience. Great service and people to deal with!! Will definitely be back if needed. Hopefully I am good for a very long time but will definitely recommend to my friends!!! Happy Thanksgiving!!! Amy C

Good repair job. Thanks

Car interior was not cleaned upon return.

It took longer than originally forecast but the work is top notch.