Hendrick Luxury Collision Center Charleston

I LOVED the text updates and also having a clean car at the end. Tech team was super and explained the repairs in person. Terrific!

Thank you for a great job!

The body work is done well, the time it took was most unreasonable. There are 3 woman employees that deserve commendations for their service and understanding of my concerns.I was assured by your employee,(Victoria, who was assured) that my extended Enterprise invoice would be completely taken care of by BMW, due to extended length of time spent on waiting for parts and because my insurance was covered until first week in January.This did not happen, and the Manager at BMW collision refused to honor that promise. After my son and I discussed with another employee, (Deanna)she returned , after discussing with the manager, that BMW would pay ****/2 the invoice of $300 plus $.Disgraceful attitude, I have owned 4 BMW's in the last 8 years,and was not treated respectfully (except for the 3 female employees) by said manager who wouldn't even come out and discuss anything with me or my son in person.Also, I had called the GM at BMW sales a few days before receiving my car, and left a message for him to please call me back, NO REPLY. Yes, the body work was completed, even though they kept the car longer than expected because it wouldn't start! I ask your consideration to compensate me for the balance of the Enterprise invoice, and to know that I am not pleased with being ignored when a simple phone call from the GM,at sales, would have been helpful in my positive thinking of BMW. Thank you for your time.

Thanks! Very happy with the outcome and great customer service.

The repair was to take two weeks and instead took 5-****/2. I was told I would receive updates on the progress and I did not, although I had given them my cell phone number. I feel that I received very poor service.

Thank you for excellent service.

Wouldn't choose anyone but The RH luxury Collision shop. The Employees and the finished product. Always AWESOME!

Estimated timeline for repairs would be appreciated. You had my insurance estimate for two months before my scheduled repair date so everything should have been ordered and in stock when I arrived. Instead in took two weeks to replace a bumper because parts needed to be ordered.

They did nice work on the Jeep (although they forgot to completely attach the hood when I picked it up...) I called several times and everyone was helpful when I called. They repaired the Jeep more quickly than I thought and were able to talk directly with Geico to make necessary repairs. So thank you!

The repair was completed timely and the vehicle was returned clean.

The staff was polite and kept me updated with progress. The car looks great.

I have had repairs done to my car before elsewhere and nothing compares to my experience with Rick Hendrick staff and service. They took care of everything and explained the process step by step, got me in a rental and all under 20 minutes! Jerry was so informative and always kept me up to date with what was going on with my car and went over all the repairs when I picked it up. Thank you all so much

My car was repaired over a month's time and then the job was incomplete, causing it to be returned for another two weeks. The keys could not be found, causing an hours delay as well. Very unsatisfactory experience.

Slow and incomplete

Excellent service

Good job! Thanks for washing and vacuuming my car.

Travelers paid Hendrick middle of November, but when I took my car in on December 14, parts had not been ordered and it took over 3 weeks to get the parts. Can not understand why parts were not ordered as soon as approval and check was received from the insurance company

Great job

Great job keeping me updated.

Looks like new