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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 163 reviews 90%
4 star 12 reviews 7%
3 star 2 reviews 1%
2 star 0 reviews 0%
1 star 4 reviews 2%
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(All Vehicle Makes)
Ryan C.
Vehicle Make : Ford
5 out of 5
11/7/2015
Paul was of amazing help and guided me through the process by making sure I was covered on the insurance and repair side. The repairs were above and beyond my expectations and completed in a timely manner.
Brandon L.
Vehicle Make : Honda
5 out of 5
10/29/2015
I'm am in the business of customer service and was so impressed with the service I received I'm still blown away! Paul is amazing!!
Susan A.
Vehicle Make : Honda
5 out of 5
10/25/2015
Everything went smoothly. All insurance questions were handled without my needing to be involved. I was kept informed of progress and the job was done timely and well.
Frederic G.
Vehicle Make : Lexus
5 out of 5
10/17/2015
Well done. Very professional. C.gilhousen
George W.
Vehicle Make : Ford
5 out of 5
10/13/2015
Professional staff and quality work evident on my vehicle.
Stephen S.
Vehicle Make : Mitsubishi
5 out of 5
9/26/2015
Paul was great. Really appreciated his kindness and hard work and especially follow up. He's a great asset to your company.
Paul S.
Vehicle Make : Lexus
5 out of 5
9/20/2015
Paul did a great job. He is very service oriented, educated me on the repair process, provided additional insight on my insurance as I had not had an accident in over 20 years, and was a big help on some post repair work I didn't know about but am going to have done. As time passes, I am hoping the repair work done will meet the expectations set though service delivery model Paul S
Sandra M.
Vehicle Make : Nissan
5 out of 5
9/18/2015
Job well done. I will recommend you to anyone that needs collison service. Thank You
Sandra G.
Vehicle Make : Scion
5 out of 5
9/10/2015
Paul made the experience uncomplicated. He was knowledgeable caring friendly. I was grateful for the texts that were sent to keep me informed. Car was do when he Said. Looked good drove fine
Sarah L.
Vehicle Make : Nissan
5 out of 5
9/4/2015
I appreciated the frequent updates on status of my vehicle in the completion process. I also found Paul Retting to be very courteous, and professional to work with as a customer.
Dean H.
Vehicle Make : GMC
5 out of 5
9/1/2015
Paul was amazing! He is a real asset to Hendrick.
Michelle C.
Vehicle Make : Ford
5 out of 5
8/1/2015
You guys do an amazing job and it is greatly appreciated!
Larry K.
Vehicle Make : Hummer
5 out of 5
7/25/2015
I am thoroughly impressed with Hendrick Collision Center! Paul Retter was awesome to work with! Great hire!!!
Norman H.
Vehicle Make : Ford
5 out of 5
7/18/2015
The staff made a miserable experience tolerable. The occasional text message updates from my "happy car" kept me informed and added a bit of humor. The project manager was always available and took a personal interest in making sure we were updated on progress and satisfied with the results. If you were in another business I would look forward to being a repeat customer. However, I do hope I never have to comeback.
Wanda T.
Vehicle Make : Lexus
5 out of 5
7/7/2015
Paul Retter is very service oriented and helpful. Communicated throughout process. Car looks great.
John W.
Vehicle Make : Mercedes
5 out of 5
6/27/2015
Special thanks to Paul for making everything easy!
Carol D.
Vehicle Make : GMC
3 out of 5
6/15/2015
We were continously kept up to date on the status of the repairs. Also when there was an issue with the radiator just after the vehicle was picked up the issue was resolved that evening. In addition Paul Retter followed up the next day to ensure all was okay.
William J.
Vehicle Make : Mazda
5 out of 5
6/2/2015
Thanks for the excellent customer service!
Russell R.
Vehicle Make : Chevrolet
5 out of 5
5/1/2015
Very efficient!
Karen M.
Vehicle Make : Honda
5 out of 5
4/11/2015
Great experience! I would highly recommend to anyone I know! Thank you for a job well done!

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