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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 262 reviews 77%
4 star 36 reviews 11%
3 star 17 reviews 5%
2 star 13 reviews 4%
1 star 14 reviews 4%
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(All Vehicle Makes)
Kellie M.
Vehicle Make : Acura
1 out of 5
9/2/2016
Horrible experience and complete lack of communication. Car was delivered filthy and covered with shop dust on all interior surfaces.
William D.
Vehicle Make : Buick
5 out of 5
9/2/2016
Very professional
Christopher F.
Vehicle Make : Cadillac
5 out of 5
8/28/2016
Thank you
Larry K.
Vehicle Make : GMC
5 out of 5
8/27/2016
Really like the notification process to keep me updated on the progress. Employees were great to work with!
Owen W.
Vehicle Make : Dodge
3 out of 5
8/25/2016
Only issue was my request for tye of rents vehicle was not passed on th Enterprise with the insurance claim number so getting rental car took about an hour. I was told Hendrick would make all arrangements with Enterprise.
Michael G.
Vehicle Make : Chevrolet
5 out of 5
8/24/2016
The car was fixed beautifully... all details were taken care of without any return visits. Mr Johnston was very helpful throughout the process.
Heather D.
Vehicle Make : Dodge
5 out of 5
8/20/2016
Scott was great and the work on our van looks awesome! I appreciated the text updates. Thank you!
Nedda I.
Vehicle Make : Dodge
5 out of 5
8/18/2016
Scott was great, wonderful. please update your address on the website, GPS had me circling for an hour. thank you
Nathan M.
Vehicle Make : Dodge
5 out of 5
8/17/2016
Great service. Great communication.
Michelle M.
Vehicle Make : Cadillac
5 out of 5
8/12/2016
Great experience , thank you.
Robert P.
Vehicle Make : Toyota
4 out of 5
8/12/2016
please see google reviews
Justin S.
Vehicle Make : Dodge
5 out of 5
8/12/2016
Great job. Keep doing what you guys do. This is the 3rd time I have used Hendrick and I am always totally satisfied.
Roderic H.
Vehicle Make : Chevrolet
5 out of 5
8/10/2016
Excellent job in every area
**** P.
Vehicle Make : Kia
1 out of 5
8/6/2016
Rear bumper reflecter scratched and bubbles on bumper where repaired / painted. The left rear taillight was not spaced correctly.
Eddie J.
Vehicle Make : Honda
5 out of 5
8/3/2016
Thanks-Great work
Jennifer F.
Vehicle Make : Toyota
3 out of 5
8/3/2016
Your email updates were completely out of date. My car was done on Friday 7/29 and picked up on Saturday 7/30, however I was still receiving emails saying my car was on track to be done on Tuesday 8/2, which is completely inaccurate. I also had to work with enterprise to rent a car and both times they said they would call me back and didn't. I had to stop my in person to talk to them. Once was because the car they gave me had expired tags and they were supposed to call when the new registration came in. However, they never did.
**** A.
Vehicle Make : Chevrolet
5 out of 5
7/30/2016
The Equinox my 4th Hendrick Chevy--guess I will keep buying/having service with you guys.
Hom P.
Vehicle Make : Nissan
5 out of 5
7/22/2016
I was thoroughly impressed by the service and personal care Randall Godfrey offered! He deserves 100 out of 100!
Zanah K.
Vehicle Make : Hyundai
5 out of 5
7/21/2016
the job was very well done! i appreciated that it was a one-stop-shop for estimate, rental and repair and it was completed a few days before the estimated time.
Robert H.
Vehicle Make : Buick
2 out of 5
7/5/2016
My vehicle was delivered to Hendrick Collision on June 13 and promised delivery date was June 29. No contact from Hendrick Collision on June 29 or June 30. Finally on July **** an update was provided after I made a phone call to the manager. Daily email updates were provided up to June 29. - Bob Hadley, Cary, NC

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