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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 262 reviews 77%
4 star 36 reviews 11%
3 star 17 reviews 5%
2 star 13 reviews 4%
1 star 14 reviews 4%
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(All Vehicle Makes)
Joni P.
Vehicle Make : Jeep
2 out of 5
5/16/2016
My biggest complaint was the time the car sat in the service(?)lot not being worked on or even looked at.
Chris S.
Vehicle Make : Hyundai
2 out of 5
5/14/2016
I was very please with the communication an update I received about my vehicle. When I pick my vehicle up after all the repairs were completed it was covered in pollen from being stored outdoors. I did not mind the pollen so much as I immediately ran the car through a car wash to get a better look at the repairs that were completed. Upon inspection I noticed several scratches on the hood and roof of the car that were not there before the repairs were done. It looks like possibly a hose or tools were left on the vehicle for storage during the work and left light scratches all over. The next day I took pictures and sent to the Geico rep that dealt with my repair and I never heard back.
Janice S.
Vehicle Make : Honda
5 out of 5
5/11/2016
Loved Scott!! Thanks for the great experience!
Ervin A.
Vehicle Make : Toyota
5 out of 5
5/11/2016
Very nice staff. Everyone was great to work with.
Jacqueline S.
Vehicle Make : Lexus
5 out of 5
5/10/2016
Robert Osborne was outstanding in the way he served.
Todd L.
Vehicle Make : Toyota
5 out of 5
5/7/2016
Great expectation setting ang great communication
Jennie M.
Vehicle Make : Toyota
5 out of 5
5/7/2016
My car looks great. I love how much I was kept up to date through the whole process.
Ramvi Z.
Vehicle Make : BMW
5 out of 5
5/6/2016
The quality of the work was excellent. The updates were very helpful and efficient, there was no need for me to call and ask. Most impressive are the people, specifically Pete, who despite being the manager and having other things to worry about, never hesitated to answer my questions and concerns.
Chih-hao C.
Vehicle Make : Mazda
5 out of 5
5/2/2016
Never thought getting a car repaired can be so easy and stress free! We had a tight constraint (weekend road trip) and the team was able to pull it off! Really appreciate it and will definitely be back for any future repairs.
Charlotte M.
Vehicle Make : Buick
5 out of 5
5/1/2016
Wonderful experience
Janet H.
Vehicle Make : Acura
5 out of 5
4/29/2016
The team was very professional. I appreciated the verbal communication and status updates from Scott Johnston. Great service!
Terry W.
Vehicle Make : Buick
5 out of 5
4/27/2016
Scott was awesome. Excellent customer service!!
Joanne M.
Vehicle Make : Toyota
5 out of 5
4/25/2016
Thank for repairing my car promptly
Amira K.
Vehicle Make : Toyota
5 out of 5
4/18/2016
Hendrick Collision center did a great job
Bobbitt C.
Vehicle Make : Honda
1 out of 5
4/15/2016
I was pleased with your service right up until I came to pick up my repaired car. With over 6000 of damage to my car, once the repairs had been completed I thought someone from Hendricks would want to 'walk the car' with me to make certain that I was satisfied. Instead, after a few clicks of the computer your clerk handed me my keys and I left. PS- my low air pressure tire gauge was lit as I drove out of your lot. It seems someone would have seen it, if they had test driven the car to be certain that it drove correctly.
Logan B.
Vehicle Make : Acura
3 out of 5
4/14/2016
The fact that my bumper was buffed was a big plus, I appreicate it
James B.
Vehicle Make : Cadillac
2 out of 5
4/9/2016
There are a few white spots on the black bumper. It was moderately clean... bugs on the windshield.
David N.
Vehicle Make : Dodge
5 out of 5
4/2/2016
Everything was handled smoothly and the customer service was excellent. My van was returned a day early as well.
James C.
Vehicle Make : Nissan
5 out of 5
4/1/2016
Great job by a great organization! Keep up the good work! Jim Clary
**** W.
Vehicle Make : Acura
4 out of 5
4/1/2016
Josh Alcon was great.he kept me updated with the car and it was ready when he said it would be.all the personnel were helpful.great job! And the car looks like it never got hurt!

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