Hendrick Collision Center Cary

This is my second time using Rick Hendrick Collision. The front desk staff is very friendly. Josh Alcon kept me updated and the technicians performed great work. I had to return to have the paint touched up a bit in a few places, but Josh and the technicians quickly resolved this. I appreciate the team at Rick Hendrick Collision!

Absolutely 100% beautiful job ! Thanks !

Awesome job on the car and great communication from Matt once the process got going.

Good communication to keep customer on status

Exceptional service

Outstanding! Thank you

Would recommend to anyone

Scott and his team did a GREAT job on keeping me informed via text messages and doing a SUPER repair job on my Highlander ! Thank You for your time and effort.

Although I had to bring the vehicle back to get the window working on the door that was repaired, the quality of the work was excellent.

No need to call, but they didn't quite clean up the inside of the trunk.. white powdery looking stuff... and the interior smells like paint thinner now. Just something to improve upon in the future.

Very pleased with the process of repair; took less time than I anticipated and appreciated being kept in the loop of progress via text. Efficient process.

I'm satisfied with the repairs done to my car, but wasn't satisfied with the texts I received. I got a text saying that my car would be ready by Monday at 6pm, but when I called to double check I was told it wouldn't be ready until Tuesday. If I wouldn't have called to check on my car, I doubt anyone would have contacted me. I live in Sanford, almost an hour away, so I'm glad that I called instead of just driving up there at the time the text said or I would have been very upset. I understand that you guys are really busy and that things come up that are out of your control and that things can't always be finished when promised, but if that's the case don't send a text message saying it will be ready. I found that very inconvenient.

Yes did a great job.

Great personable service by everyone! Easy to get a rental and I really liked getting daily updates. This was the second time I used Hendrick Collision -- and it exceeded my expectations! Keep up the great work!

Dear Team Hendrick, My thanks to Scott Johnston and the entire team at Hendrick Collision Center in Cary for an outstanding job and exceptional customer service. A lot of companies talk about their customer service, but your team delivered! When I was involved in an accident almost three hours from my home I had no idea where to tow my car to for repairs. I had my doubts about taking it to a big company like Hendrick, but with a car rental location in the facility and assuming the possibility that they could possibly shuttle cars back and forth from their other locations, I took the leap. From the moment I entered your shop and spoke to Scott I knew that your team knew what they were doing. I started getting e-mails the same day I had the car towed in that work had already started. The original completion date was estimated to be 4 weeks out. A little more than two weeks later I received the call that the work had been completed. When I asked about whether I could pick it up in Charlotte Scott Johnston on your team did not hesitate. He offered to personally bring the car down to your Concord location, on a Saturday no less, to make this happen. He found a way and went out of his way to deliver what can only be described as exceptional customer service. Not only that, but the technician did such an outstanding job that you would never be able to tell that the car was in a wreck. Congratulations to the Hendrick Collision Center Cary team on a job well done. Please extend my personal thanks to everyone involved in helping to make the very best of what just 16 days ago was a very trying circumstance. Happy Holidays to you all! Best Regards, -Paul S

I work was done to my satisfaction, great job.

It took a month for me to get my car back, and the reason given was that they were getting slammed with a bunch of more cars every day. But my car was there first so how does current busy-ness affect my car that was there well before these other cars? Otherwise the job done appears very good and the customer service staff that I dealt with were very polite and professional.

My many thanks and appreciation to your Team Mgr. Mr. Scott, he took care of my concerns in a professional manner and made sure I was well updated with the progress reports status of my car. I cannot have asked for better customer services, thank you once more!!

I was very happy with the whole process. Scott with State Farm was wonderful to work with!

Car looks great and was done early! And I really liked the daily emails with the repair status. Awesome idea.