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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 262 reviews 77%
4 star 36 reviews 11%
3 star 17 reviews 5%
2 star 13 reviews 4%
1 star 14 reviews 4%
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(All Vehicle Makes)
Robert S.
Vehicle Make : Toyota
5 out of 5
12/6/2015
We appreciated being well informed throughout the process. The text messages at each stage were helpful. Scott Johnston was extremely professional and explained everything. We are thankful to have a well repaired car and would definitely recommend Scott and Hendrick to friends!
Virginia B.
Vehicle Make : Saturn
5 out of 5
11/24/2015
Everyone was very Customer Service Orientated, They made the experience very easy going. I had a very nice gentleman "Scott" who assisted me every step of the way and took the time out to email me and call to keep me abreast of my car repair. Scott went over all the repairs at the end as well and if I had any issues to call them. Great Job Everyone!
Michael S.
Vehicle Make : Chevrolet
5 out of 5
11/21/2015
Scott was awesome to work with. He was very thorough and kept me in the loop through the whole process. I would recommend working with you and especially Scott to anybody in need.
Michelle B.
Vehicle Make : Toyota
5 out of 5
11/21/2015
The process couldn't have been more smooth until the last day when all communication ceased and I had to reach out to the shop to find out if my vehicle was ready for pick up. Overall I am satisfied with the repair and customer service. Thanks!
Diane W.
Vehicle Make : Chevrolet
5 out of 5
11/17/2015
Everyone was very nice and explained what needed to b done. I feel the repairs were completed n a timely manner
Cora C.
Vehicle Make : Hyundai
4 out of 5
11/15/2015
The service was great from start to finish. The receptionist was was friendly and accommodating. Scott helped to ease my uneasiness about the quality of the work to be done on my car. (This was my first time having work done on a car. So I was not familiar with body shops in the area.) Overall it was a positive experience.
Paul T.
Vehicle Make : Toyota
5 out of 5
11/13/2015
I highly commend your employee, Mark Anderson. He was outstanding throughout this entire process of repairing my car. Beth Taylor was outstanding as well, but I dealt more with Mark. You are fortunate to have a young man like Mark who is so user friendly, so "CAN DO" oriented. Mark made me very highly pleased with Kendrick Collision Center!!
Laura L.
Vehicle Make : Cadillac
5 out of 5
10/20/2015
Great follow up and quick turnaround time.
Robin D.
Vehicle Make : GMC
5 out of 5
9/22/2015
Everything was a very smooth process and everyone was nice.Thank-you
Clyde S.
Vehicle Make : Honda
5 out of 5
8/27/2015
From the Manager, to the Assistant Manager, to the Estimator, each one did an excellent job. I would certainly bring my car back. Job well done to all! Clyde
Patrick C.
Vehicle Make : Ford
3 out of 5
8/17/2015
Text updates need to be more accurate.
Wilson C.
Vehicle Make : Chevrolet
3 out of 5
8/16/2015
Except someone left a gator adequate bottle in the bed of my truck with cigarette buds in it. We are non smokers.
Lowell S.
Vehicle Make : Toyota
5 out of 5
8/5/2015
I was extremely satisfied. The customer service at Rick Hendrick Collision was excellent, and I particularly enjoyed working with Beth. I was very pleased with the entire process. Thank you -- Christine Sachs
Jessica B.
Vehicle Make : Ford
5 out of 5
7/31/2015
Many thanks to Beth for going out of her way to make things awesome. I'm so happy to have my shiny new car looking like a shiny new car again!
Robert L.
Vehicle Make : Honda
4 out of 5
7/25/2015
Service was fine.
James N.
Vehicle Make : Toyota
5 out of 5
7/25/2015
Excellent staff and utilization of text/email funct
Robert T.
Vehicle Make : Toyota
5 out of 5
7/14/2015
Excellent service.
Christopher S.
Vehicle Make : Honda
5 out of 5
7/6/2015
Great job.
Robert M.
Vehicle Make : GMC
4 out of 5
7/2/2015
Detailing job left some residue on the interior of the vehicle. Other than that couldn't be happier with the service.
Raghunath G.
Vehicle Make : Honda
5 out of 5
6/29/2015
Excellent job. Really appreciate the work you did.

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