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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 535 reviews 82%
4 star 55 reviews 8%
3 star 15 reviews 2%
2 star 14 reviews 2%
1 star 35 reviews 5%
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(All Vehicle Makes)
Cheryl B.
Vehicle Make : Honda
1 out of 5
11/7/2015
I received an email stating that my car would be ready by 5pm on Thursday. Thursday morning I received a text stating that my car was almost ready and I would receive notice if there was going to be a delay. I didn't hear anything else so I drove from Carolina Beach to Jeff Gordon in rush hour traffic to pick up my car. I paid for it and was told it would be brought around only for a man to come out and tell me it wasn't ready, I shouldn't have tried to come get it without a text and it was my insurance agent's fault as he should have told me I would receive a text when my car was ready. I am a pretty easy going person and I have worked in customer service. A simple acknowledgement that communication broke down would have felt much better than someone attempting to intimidate me into not being upset that my car wasn't ready.
Margaret B.
Vehicle Make : Chevrolet
5 out of 5
11/6/2015
Well done-no hassle. Thank you.
Kenneth W.
Vehicle Make : Chevrolet
5 out of 5
11/6/2015
Thank you for the outstanding service and Kevin Kutz is definitely an asset!
Brittany B.
Vehicle Make : Toyota
5 out of 5
10/31/2015
Great Job
Greg Z.
Vehicle Make : GMC
5 out of 5
10/24/2015
Awesome
Anthony B.
Vehicle Make : Ford
5 out of 5
10/23/2015
Fast and really nice people to deal with thanks
C F.
Vehicle Make : Chevrolet
4 out of 5
10/5/2015
Great service. Done before promised.
Robert M.
Vehicle Make : Toyota
5 out of 5
10/3/2015
Yall have done other body shop work for my family & friends. I'm impressed with your speed, efficiency, & friendliness! Lifetime guarantee is a plus! Thank you for taking such good care. I'll continue to refer business to you.
Nancy M.
Vehicle Make : Kia
5 out of 5
9/29/2015
Considerate and made as easy as possible for situation.
Mary D.
Vehicle Make : Chevrolet
5 out of 5
9/26/2015
My car was completely trashed (inside) when I got it back it was at least vacuumed out. Thanks for going the extra step. It's the little things customers appreciate! Also car was done a day early! Thank you everyone involved at the geico repair place!
Henry J.
Vehicle Make : GMC
5 out of 5
9/23/2015
Always a pleasure.
Cwo William.
Vehicle Make : Chevrolet
5 out of 5
9/17/2015
Appreciated the updates and very satisfied with the quality of the work. Kevin Kutz explained everything that was to be done.
Russell L.
Vehicle Make : Toyota
5 out of 5
9/11/2015
Everything went smoothly and was a pleasure
Gerald M.
Vehicle Make : Ford
1 out of 5
9/10/2015
I did not like your shop removing clear coat and not replacing it.
Joseph C.
Vehicle Make : Chevrolet
4 out of 5
9/4/2015
Professional staff that handled all of our vehicle needs. Excellent service. I love what management has done to make me want to trust them again. Much better than 5 years ago, when I swore I would never go back. Kevin was professional and quick. Briggs, who works for Enterprise, was professional and accommodating. Jason Horny needs a promotion and salary increase. He always takes care of me. Can wait to buy a vehicle me from you all. With 4 boys (20, 18, 15, & 14) it will not be long. I will never get rid of my Suburban though. Lol!
Donald B.
Vehicle Make : Honda
5 out of 5
9/1/2015
Excellent job!! Out Honda came home cleaner than when we dropped it off! Thank u!
Sandra Y.
Vehicle Make : Chevrolet
5 out of 5
9/1/2015
Very impressed with the customer service. Sending update texts was a nice touch. Kevin was extremely courteous and professional. Everyone who even passed by me addressed me kindly and asked how I was doing. I have only good things to say when talking about my experience with Jeff Gordon Chevrolet's body repair shop.
Steven S.
Vehicle Make : Honda
5 out of 5
9/1/2015
Whatever your doing RIGHT, DO STOP!
Richard H.
Vehicle Make : Toyota
4 out of 5
8/28/2015
Was happy with the work that was done. There was one small thing that was not quite right and when I brought it to their attention it was taking care promptly.
Lisa Y.
Vehicle Make : Mercedes
2 out of 5
8/28/2015
Please stop texting my phone

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