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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 74 reviews 80%
4 star 1 reviews 1%
3 star 4 reviews 4%
2 star 6 reviews 7%
1 star 7 reviews 8%
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(All Vehicle Makes)
Brian H.
Vehicle Make : Hyundai
5 out of 5
6/19/2015
Car is back in one peace
Wilford W.
Vehicle Make : Ford
5 out of 5
6/19/2015
Personnel contacts very good & really like email updates. Thanks Will
Collin B.
Vehicle Make : Ford
1 out of 5
6/11/2015
I had a smashed sun roof when I took it there and it was still broken when I picked it up. Someone obviously tried to fix it but didn't test it before calling me to come pick it up. Very disappointed in Machens.
Amber F.
Vehicle Make : Ford
3 out of 5
6/10/2015
I kept getting extensions on my completion date, but my car looks great after finally getting it back. I also have to wait quite a bit for recall parts to come in and get repaired.
Joseph M.
Vehicle Make : Nissan
2 out of 5
5/31/2015
The repair on the vehicle was exceptional and I cannot tell any difference before my collision. The only issue I had was that the completion date was pushed back three times. Although it was pushed back three times I was kept in the loop the whole time which I did appreciate. My overall experience was The repair on the vehicle was exceptional and I cannot tell any difference before my collision. The only issue I had was that the completion date was pushed back three times. Although it was pushed back three times I was kept in the loop the whole time which I did appreciate great.
Rebecca T.
Vehicle Make : Ford
5 out of 5
5/14/2015
I was upset when I called to ask about the rental car that I had, I was told that my car would be done that next day. I waited four days until it was finally done. I am pleased, however, with having people stay after so I could get my car, and then getting the things I forgot from the rental car.
Kathy H.
Vehicle Make : Ford
5 out of 5
5/8/2015
Actually haven't seen the car but my daughter says it looks great. The emails and phone call updates were incredible especially since I am in St. Louis. I am 55 and this was our first major accident. The lady at your front desk was very informative and spent time with me to explain the process. Thank You, Kathy H
Janet N.
Vehicle Make : Volkswagen
5 out of 5
5/7/2015
Very friendly and kept me up to date on when work was completed. Thanks so much.
George R.
Vehicle Make : Ford
5 out of 5
4/30/2015
Thanks to all the staff. Truck looks great.I will try to keep it that way. George
****N.
Vehicle Make : Mercedes
5 out of 5
4/24/2015
Special thanks for finishing the work so quickly!
Carol G.
Vehicle Make : Buick
5 out of 5
4/23/2015
Joe Machens (Charlie) coordinated the body work on my Buick, while I was at college (Mizzou),away from home (Illinois). They did a great job. Thank you again.
Stella R.
Vehicle Make : Acura
3 out of 5
4/21/2015
Car done earlier than indicated. However, was not washed and there was dirt all over the car.
Tamara B.
Vehicle Make : Ford
5 out of 5
4/10/2015
The team is terrific, friendly, & helpful.Cheers to Bart, Justin, Robert, & everyone who worked to put the green machine back on the road.
Raymond S.
Vehicle Make : Ford
5 out of 5
4/4/2015
Excellent work!
Zhu P.
Vehicle Make : Infiniti
5 out of 5
3/31/2015
good
Daniel J.
Vehicle Make : Mercedes
5 out of 5
3/5/2015
You are all fantastic.
Vivian S.
Vehicle Make : Ford
5 out of 5
2/26/2015
Thank you I'm really glad that you all did a wonderful job on my car and if I need anymore I will use you and will recommend you
Roy R.
Vehicle Make : Lincoln
5 out of 5
2/6/2015
Both girls in body shop office are really Friendly. My Estimator was also friendly And efficient
Veleta L.
Vehicle Make : Chevrolet
5 out of 5
1/23/2015
It looks really good and is runninh well. I appreciate the time, attention and hard work.
Arthur S.
Vehicle Make : Scion
5 out of 5
1/16/2015
The repair was superb! Looks like a car just off the showroom floor.

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