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Body Shop Review Summary

5 star 74 reviews 80%
4 star 1 reviews 1%
3 star 4 reviews 4%
2 star 6 reviews 7%
1 star 7 reviews 8%
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(All Vehicle Makes)
David M.
Vehicle Make : BMW
5 out of 5
12/17/2014
Excellent and knowledgeable service and customer care!
Gary P.
Vehicle Make : Hyundai
5 out of 5
12/13/2014
Good Job.
Jeffrey B.
Vehicle Make : Volkswagen
5 out of 5
12/7/2014
Good job, done well & on time.
Daniel H.
Vehicle Make : Ford
5 out of 5
12/4/2014
Excellent communication each day!! Really appreciated the texts and phone calls.
Anthony N.
Vehicle Make : Toyota
1 out of 5
8/27/2014
You had the car for a combination of over 30 days and couldn't get it finished as promised. There was no real body damage; just a broken rear window and vandalism (scratch, keying, etc.). Justin was the only bright spot in an otherwise terrible experience.
Lisa N.
Vehicle Make : Nissan
1 out of 5
8/1/2014
Paint had runs in it around gas tank input area. Once we Go over completely and thoroughly we will be contacting Joe machens Thx Price Nichols
Sharon G.
Vehicle Make : Pontiac
2 out of 5
6/10/2014
The representative was fine, the car was returned making noises in the front end that it was not making when the car was brought in originally. The car has been brought back for Machen to determine what is wrong
Laura S.
Vehicle Make : Ford
5 out of 5
5/16/2014
Well done job! However, more updates as to when I am able to pick up my vehicle would be nice.
Janice W.
Vehicle Make : Ford
5 out of 5
5/12/2014
It was such an easy process from start to finish. Everyone was so nice.
Alan F.
Vehicle Make : Ford
5 out of 5
5/1/2014
Thanks Jan was happy to have her hail damage fixed and the van lolling so good. Alan and Jan.
Penney F.
Vehicle Make : Ford
5 out of 5
4/26/2014
Also was done in a very timely manner& we kept Updated more an could be expected. Thank you Gary & Penney F
Charles L.
Vehicle Make : Ford
2 out of 5
4/4/2014
it was frustrating that the technician and the text messages were contradicting as to when the repairs will be complete. As for the friendliness & courtesy of the staff and the quality of repairs, we were completely satisfied
Julia T.
Vehicle Make : Mazda
5 out of 5
3/31/2014
seamless, no problems whatsoever.
Tara H.
Vehicle Make : Chevrolet
1 out of 5
2/28/2014
For the most part my car looks great! Theirs a small spot on the bumper that sticks out a little that's not painted.
Erin T.
Vehicle Make : Nissan
4 out of 5
2/20/2014
Thank you
Maureen D.
Vehicle Make : Ford
5 out of 5
1/31/2014
The repair time was quoted accurately & I liked getting the updates on the progress. I also liked getting a washed & vacuumed car back. That was a bonus!
Candace S.
Vehicle Make : Toyota
1 out of 5
1/30/2014
I would not have dropped my car off if I had known that a crucial part that was needed to fix my car had been ordered, but was not on the premesis. It took 11-12 extra days to fix my car. That meant that I payed over 700 out of pocket for a rental which was twice as much as it should have cost.
Chelsea R.
Vehicle Make : Kia
5 out of 5
12/13/2013
Everyone was very friendly and helpful. This was my first time needing a repair on my car, and the team at Joe Machens made it a breeze to go through
Steve N.
Vehicle Make : Toyota
5 out of 5
11/25/2013
Only complaint is the paint smell in the car. Don't know what could be done but **** it's strong.
Gary C.
Vehicle Make : BMW
5 out of 5
8/23/2013
Excellent communication and service.

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