Scott V.
Vehicle Make : Toyota
Tim was very helpful and easy to work with!
Amanda J.
Vehicle Make : Nissan
Jason was great and very responsive.
Lauren M.
Vehicle Make : Toyota
Completed ahead of schedule and work looks great.
Jimmie S.
Vehicle Make : GMC
Jason was great to work with. Really appreciated the email updates. The repair was excellent, thanks
Phillip F.
Vehicle Make : Honda
I'm so happy to have my car back and it looks awesome.
Timothy M.
Vehicle Make : Jeep
I worked with Jason Brassfield and he made the entire experience of having my car repaired incredibly pleasant. No only was the repair done to the highest standard, but also was finished ahead of schedule. Jason kept me informed along the way with daily updates which were much appreciated. Thanks Jason to your and your team for a job well done.
Racharles B.
Vehicle Make : Infiniti
Always a job well done. Thanks for the fast and reliable service.
Matthew H.
Vehicle Make : Lexus
Jason was my rep. At Herb's and he seemed to care about my concerns which he addressed in a timely manner. And it's nice to work with someone who take his job seriously. I wish all service industries had professionals like Jason.
Theresa H.
Vehicle Make : Honda
We have had our repairs done at Herb's in the past and have always been satisfied with the repairs delivered.
Stanley N.
Vehicle Make : Subaru
Martin Oakland was really friendly, professional and helpful. Although the mechanic/technician missed replacing a serpentine belt that was damaged in the collision, Martin was apologetic and had the car ready for me the next afternoon. The vehicle took a week longer than estimated to be completed but I'd rather have it done right than fast. A big Thank you to the team at Herbs for a fantastic job on my vehicle.9 out of 10 stars on workmanship (serpentine belt)but in the end I am 100% satisfied at the time of this survey.
Ernest C.
Vehicle Make : Nissan
Jason was outstanding to work with. I hope I don't need service anytime soon but I would definitely want to work with him again if the need arises.
Anthony G.
Vehicle Make : Mazda
Jason went the extra mile in helping me not only get my car fixed but picking me up to get my car. It's little stuff like this that keep me coming back to have my cars worked on by Herb's in Frisco.
I would like to say that I was pleasantly surprised at how quickly the hail damage
was repaired. I am certainly not complaining, just surprised. I even jokingly questioned, 'did they get all the dents'? Jason (who worked with me and kept me informed about the work progress) assured me that those working on my car
are very good at the work that they do...GREAT and THANKS!
Suzanne W.
Vehicle Make : Honda
There were two minor things that didn't affect the repair itself. The driver's floor mat had yellow marks on it. I pointed this out, and the guys cleaned them while I waited. Upon returning home, I noticed that the hood wasn't latched. Don't know why it was like that since there would be no reason to open the hood. Anyway, these things are certainly not anything to worry about. Just thought I'd mention them. Everything else was great!
Robert N.
Vehicle Make : Buick
The repair is professionally done. I was disappointed that the brake light and turn signal on that right side were not tested to be sure they worked. My husband happened to be behind me as we were going home. He pulled up beside me at a stoplight on Main and told me they weren't working. I had to turn around and come back. When I turned, and was driving into the sun, I couldn't see. There was a film left on the windshield from the wash job. That was so dangerous. Both issues were immediately taken care of, but those little details could have been really costly.
Duane P.
Vehicle Make : Volvo
Tim Kelly did an outstanding job in getting our car in earlier than projected date when lights started turning off in our Volvo and we felt unsafe in driving it anymore. Our Volvo was at your site for **** month. Tim went out of his way to make sure we were satisfied. We look forward to doing more business with this location in the next few weeks with another car of ours that needs repairs. Thank you
Stephen S.
Vehicle Make : Honda
Excellent job!
Mark L.
Vehicle Make : Audi
I brought the car in on Monday evening and it was ready by Wednesday afternoon. I appreciate the timeliness of getting the car back.
George C.
Vehicle Make : Chevrolet
Easier check out when work completed.
John M.
Vehicle Make : Toyota
Herb's did a great job and in a timely manner. Will bring our others cars here if need be and will refer to our friends!
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