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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 355 reviews 81%
4 star 40 reviews 9%
3 star 6 reviews 1%
2 star 9 reviews 2%
1 star 28 reviews 6%
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(All Vehicle Makes)
Susan L.
Vehicle Make : Dodge
1 out of 5
7/30/2016
All the repairs were not made. We asked for the right headlamp to be tightened. We also sent an email reminder. The Tech said he didn't know anything about it.
Steve H.
Vehicle Make : Toyota
1 out of 5
7/27/2016
My visor clip is missing.
Erin B.
Vehicle Make : Toyota
4 out of 5
7/15/2016
Pete was an excellent representative and was honest and forthright. It is rare to see that these days, but it definitely would cause me to choose Herbs again.
David P.
Vehicle Make : Toyota
5 out of 5
6/25/2016
I was treated professionally and honestly. I liked the updates as well. If necessary I will use your services in the future.
Leticia V.
Vehicle Make : Toyota
5 out of 5
6/23/2016
Yes thank you!!
David G.
Vehicle Make : Nissan
5 out of 5
6/18/2016
Excellent have had all previous cars done and very satisfied
Susan P.
Vehicle Make : Mercedes
5 out of 5
6/9/2016
Job was completed in less than one day!
Peter L.
Vehicle Make : Toyota
2 out of 5
6/7/2016
Vehicle was dirty and repairs took much longercthan expected
Namita S.
Vehicle Make : Honda
4 out of 5
6/5/2016
Took longer than estimated to complete repairs.
Arthur T.
Vehicle Make : Cadillac
5 out of 5
5/29/2016
More frequent status updates would be nice.
Carlton N.
Vehicle Make : Toyota
5 out of 5
5/26/2016
Great Job Thank you
Laura N.
Vehicle Make : Nissan
4 out of 5
5/25/2016
I liked the text updates. I've had other cars repaired with Herb's years ago, but didn't have that option offered. Being on the phone all day at work, it was reassuring when I'd receive a text. I'm willing to come in for some other body work I need done if you all can get me some type of discount somehow :). I've been a customer since 2009
Ronald C.
Vehicle Make : Honda
5 out of 5
5/21/2016
The car looks great and was completed when you said it would be.
Ronald Y.
Vehicle Make : Acura
1 out of 5
5/20/2016
Each time I came to pick up my car there were obvious things wrong. Pete was very nice and corrected the issues but especially on the second time I would have expected things to to be quality checked better. On the initial pick up hail damaged trim pieces were not replaced that were on the estimate. When I picked up the car the second time the trim was not installed correctly.
Matthew A.
Vehicle Make : Toyota
5 out of 5
5/19/2016
Don and everyone at Herbs are amazing! Friendly, knowledgeable and willing to go the extra mile for the customer!
Deborah R.
Vehicle Make : Hyundai
5 out of 5
5/14/2016
Just a couple of things to finish up a job well done. Pete was very nice to work with
Lonnie W.
Vehicle Make : Toyota
5 out of 5
5/14/2016
Brandon Bourland great to work with.
Long.sondra K.
Vehicle Make : Volvo
5 out of 5
5/7/2016
Excellent service. Tom Collins runs a class organization
James B.
Vehicle Make : Ford
5 out of 5
5/7/2016
Great job.
Christopher N.
Vehicle Make : Infiniti
5 out of 5
5/5/2016
Very reasonable price and very fast. I'm extremely satisfied.

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