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Body Shop Review Summary

5 star 355 reviews 81%
4 star 40 reviews 9%
3 star 6 reviews 1%
2 star 9 reviews 2%
1 star 28 reviews 6%
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(All Vehicle Makes)
Robin M.
Vehicle Make : Ford
5 out of 5
3/14/2016
Appreciate all the help Don gave me including updates. He was very friendly and should be commended.
Jeri M.
Vehicle Make : Mazda
5 out of 5
3/12/2016
We were very pleased with the expertise the communication and the updates that were given to us throughout the process
Shane M.
Vehicle Make : Infiniti
5 out of 5
3/10/2016
Terrific job, thank you!
Isaac R.
Vehicle Make : Toyota
5 out of 5
3/4/2016
Great job repairing my 4Runner and matching the paint. It's hard to find good workmanship these days. You guys are an exception!
Ryan M.
Vehicle Make : Mazda
1 out of 5
3/3/2016
My car's door handle was broken during the repairs, and I was never informed that my repairs were going to take longer than I was told until after I had arrived to pick up my can. This senario happened twice during my repair process. I don't think a text or a phone call would have been too much to ask for to let me know not to come because my car wasn't ready yet.
Adam H.
Vehicle Make : Toyota
1 out of 5
3/2/2016
Rework was needed because the damage wasn't completely fixed. The rework was done quickly and well, but I don't think it was necessary. I mentioned the damage that was missed when I originally dropped it off, but it wasn't included on the quote and was then missed. This cost me time and effort to get it resolved, and it was unnecessary. I do appreciate the quick resolution once I pointed out the issue.
Arden M.
Vehicle Make : Toyota
4 out of 5
2/25/2016
The staff is ourtrous and tslrntrd.
Peter G.
Vehicle Make : Ford
5 out of 5
2/24/2016
Don handled everything in an excellent manner. I will recommend Herb's should a friend or family member need autopsy services.
Pamela S.
Vehicle Make : Mazda
5 out of 5
2/20/2016
Excellent work! Don **** was our rep and he was detailed and informative during the process. We will indeed return to Herb's if we should need any body work in the future (although we hope that we don't need to!)
Susan N.
Vehicle Make : Hyundai
5 out of 5
2/17/2016
On a scale of **** to 10, with 10 being the highest as far as customer service and responsiveness and courtesy are concerned I would rate herbs paint and body a 12 - I will definitely refer my friends
Kurtran W.
Vehicle Make : Buick
5 out of 5
2/17/2016
Great job as always!
**** And.
Vehicle Make : Ford
5 out of 5
2/15/2016
Thanks Bryn for your timely communications and great customer service
Carissa F.
Vehicle Make : Volkswagen
5 out of 5
2/13/2016
Faster than expected and quoted. Everyone I talked to was friendly and treated me like I was their only customer!
Robert B.
Vehicle Make : Nissan
1 out of 5
2/1/2016
The completed work was very good, but I was overcharged. I know that I only paid 1000 to meet the deductible, but I did a survey of the parts that needed to be replaced and they came to less than 2000. I started to replace the parts myself and actually ordered them from Courtesy Nissan. I ultimately decided not to complete my own work because of the painting involved. So subtracting 2000.00 from the total cost comes to 3,854.84 to paint and assemble the front end. In my opinion that is excessive because there was no dent repairs done.
Deborah S.
Vehicle Make : Volkswagen
5 out of 5
1/29/2016
Excellent service. My car repairs were completed 2 days ahead of schedule and the work was done 100% to my satisfaction. Thank you
Stanley F.
Vehicle Make : Nissan
5 out of 5
1/22/2016
I'm impressed by the thoroughness of the body welds, painting, etc. Everything looks very nice! Thank you for your service!!
James R.
Vehicle Make : Chevrolet
5 out of 5
1/16/2016
Herb's did an outstanding job on my truck! They kept me updated every step of the way, finished on time, and we're extremely professional!
Leslie M.
Vehicle Make : Honda
5 out of 5
1/15/2016
Super fast, great job!
Hossien O.
Vehicle Make : Honda
5 out of 5
1/15/2016
Good job no complaints
Kira B.
Vehicle Make : Lexus
5 out of 5
1/9/2016
Outstanding service and results

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