Herb's Paint & Body #7 - Allen

Great job. Thank you.

The entire experience with Herb's was great. Everyone was friendly and efficient. The work was completed faster than I expected. Thank you.

They did a beautiful job on my car. I was pleased with the way they stayed in contact with me via text to update me on the progress of the repairs being done. They were very courteous through the whole process. I felt like they took pride in making sure my car was fixed properly before releasing it to me. Ford Company was also involved in the repairs and Herb's made sure Ford's repairs were done correctly. I appreciated all their help. I have lived in ****for 5 years and never needed car body work and was not sure who to use. I will now highly recommend them to anyone needing car repairs.

Jerry Reynolds, the Car Pro, recommended Herb's to me, and I was very pleased with the entire experience. Absolutely no complaints!

The customer service I received was outstanding !!

Every employee is concerned and professional.

Everyone that I encountered offered exemplary customer service which was so refreshing. I've often felt that customer service was a thing of the past, almost non existent these days. Bravo to the team of caring individuals who took care of my needs. My Jeep looks amazing! They fixed her, cleaned her and vacuumed. Going a step beyond! Thank you!

my door seal is leaking air.you can hear the loud noise that the air makes as you are driving down the highway.

Herbs is a class act, and I would recommend to anyone. From start to finish, A service. I will always be a customer. My only complaint would be about Enterprise rental which is not your company but affiliated since it is in your building. The rental I received was dirty. Food was left on the back seat, the drink holders were sticky, the inside windows so dirty I could not see well in the morning sunlight's glare. These things coupled with an odd odor inside the car did not inspire confidence in Enterprise and was the only negative in this situation.

So far, the car looks great. Clean-- inside and out !! Hail damage all gone. The people we encountered were kind and helpfull. Turnover was very fast. Car was ready the next day. Enterprise was very kind and helpful also!!

Had to clean my windows. After the wash there are streaks.

Bryn was wonderful!

All of my car looked very new, not just the new replaced parts. I appreciated all the friendly service. I would never go anywhere else!!

One of the best customer service experience ever

Friendly and courteous staff. Willing to work with us. No problems after State Farm approved the repair which we appreciated ver much. My wife is really excited about getting her car back. Great job Herb's!

Although the Gail repair seems to be done well and everyone was nice and courtesy etc.... However when picking up my car I noticed a 4 inch scratch with nickle sized paint chip on back right corner of my car. I notice before I drove off and went back inside to ask about it. It was wierd as the person helping seemed prepared for me to ask and stated let me show you a picture of it. I looked at picture and had date stamp the same day I dropped the car off. I realize that it's procedure to take pictures on drop off just for this reason. I just bought this car a month ago and seems wierd I didn't notice that scratch prior to dropping it off. At any rate I drove off thinking not much I can do. My wife got home and walked up to the car and noticed 1st thing. It wierd that when I went in to ask about the scratch that he said oh, that was like that when you dropped it off and we have pics. So he remembers all the scratches he takes pictures of everyday on each car? I could understands if he said let's go check the pictures,but he said oh yes I can show you pictures it's a small possibility the scratch was there and I never noticed on my new car, but seems more likely herbs accidentally scratched car the same day u dropped I dropped it off and not admitting it. I would like to talk to someone about this

Everyone was very courteous and the car was ready sooner than I expected. Thank you!

Quality of the work was top notch. Pete did a great job in processing my claim. I will recommend Herbs to others.

Herb's exceeded my expectations especially in regard to the customer service. Abraham took great care of me and I have already recommended Herbs to a friend.

Herbs did a great job. I like the way they communicated through email and the timely way the finished my car. Staff was very professional, very thorough, and very friendly. My car looks good as new.