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Body Shop Review Summary

5 star 355 reviews 81%
4 star 40 reviews 9%
3 star 6 reviews 1%
2 star 9 reviews 2%
1 star 28 reviews 6%
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(All Vehicle Makes)
Donna B.
Vehicle Make : Ford
5 out of 5
3/21/2014
Thank you for the TLC you gave to my car! It looks new again!
Jackie M.
Vehicle Make : Nissan
5 out of 5
3/1/2014
Everyone did a great job. My car looks great and I am very happy. Thank you !
Gale G.
Vehicle Make : Jeep
5 out of 5
2/7/2014
Great job!
Christopher S.
Vehicle Make : Mazda
5 out of 5
1/25/2014
Great service, please include ETA's of when vehicle will be ready with updates. Thank you.
Alison H.
Vehicle Make : Chevrolet
5 out of 5
12/26/2013
Great customer service! Thanks
Kathleen W.
Vehicle Make : Honda
5 out of 5
12/20/2013
Very perfessional and helpfull in all aspects of car needs . thanks
Jermain S.
Vehicle Make : Toyota
5 out of 5
12/6/2013
The process was seamless, from beginning to end. I truly appreciate how courteous everyone was. Thank you!
Linda G.
Vehicle Make : Toyota
1 out of 5
11/24/2013
The repair on the body was great. The car rental was Less than satisfactory. I was promised that they would take Care of car rental not to call my insurance company to handle it..When I dropped off the car,they told me they couldn't find a car and that I would have To come back the next morning to get a car. I feel that they should have Called and let me know so I could arrange for transportation.. Which they Didn't. The next day I was given a car that had not been fueled and Had a quarter tank of gas. No one checked with the insurance company over the rental as far as I could see to see if they would cover it. If Herbs is going to have a car rental agency connected to them they should do a reasonable job. It definitely in my experience was not an asset to your image.
Vanda H.
Vehicle Make : Jeep
5 out of 5
11/1/2013
Wonderful service. Really like the updates by email. Personal service was appreciated.
Steve C.
Vehicle Make : Lexus
5 out of 5
10/24/2013
Very prompt and professional.
Stan H.
Vehicle Make : Honda
5 out of 5
10/22/2013
Like going to the dentist, nobody wants to go to the body shop. This is my third visit to Herbs, and if I need a body shop again, it will be Herbs. The courtesy & professionalism is top notch and I completely trust the shop to fix my car completely. In short I trust Herbs and would highly recommend your company to anyone.
Sherilyn W.
Vehicle Make : Buick
5 out of 5
10/1/2013
I thought Brin was especially polite every time she tried to call us. I guess we shouldn't leave thYou've a great team.e cell phone in one room and go to another! She was gracious and sweet. Josh was helpful and courteous also. I don't remember the tall man's name but he helped us and we weren't even his customers!
Jill J.
Vehicle Make : Toyota
5 out of 5
9/29/2013
My Venza looks great! I appreciate the detail that was given for the repair. Thanks!!!
Roger F.
Vehicle Make : Toyota
5 out of 5
9/20/2013
Friendly, good customer service and completed the work in a timely manner.
Andrew M.
Vehicle Make : Lexus
5 out of 5
9/14/2013
Service reception friendly courteous yet professional. Sets the tone. Liked the daily updates. Work quality high. Car looks great. Full car detailing is a nice touch. Appreciated Service advisor (Tim) taking care of rental return. Again nice touch. Overall Herbs appeared to be an efficient customer focused quality facility.
Greg H.
Vehicle Make : Ford
5 out of 5
8/9/2013
Tim and did did great job with car, communication and service.
Melanie B.
Vehicle Make : Honda
5 out of 5
4/24/2013
Josh was thorough, speedy and honest.
Larry L.
Vehicle Make : Ford
2 out of 5
4/14/2013
Bumper cover is poorly fitted, and it is noticeable, even at 20 feet of distance. I am trying to be fair and flexible, but it just isn't right no matter how you add it up. Cost was over 1100.00. How did this pass final inspection? I am not a pro at this sort of thing, but even I noticed this problem.

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