Service King Stone Mesa

Was informed at the beginning plus it states on paperwork that I would be updated as my car was being fixed. Ran into multiple complications and the updates stopped. If I did not call to check up on my vehicle, i wouldn’t receive anything. The paperwork stated 5 days estimated to fix, it ended up being 21. Didn’t receive any compensation, no discounts, and nobody seemed to care much.

Great job, very pleased and will use Service King in the future... hopefully not Do not appreciate a Saturday 6am text for the follow ops survey. Suggest normal business hours for customer satisfaction requests

Loose part discovered on delivery inspection. Dashboard TCS light remained on. Otherwise repairs seemed good.

Very Satisfied

My cars repair took 8 days longer than estimated. My car was towed to another location because that shop was supposed to be empty and it took 5 days to know my car was there and then longer to hear about the repairs. I’m confused the point of scheduling a drop off at a location if they wouldn’t even look at the car for a week. The repairs themselves look great but the rest of the process was extremely frustrating and upsetting.

Great job and finished ahead of schedule

Customer service was awesome. Drake explained everything from start to finish. Very professional office. Will definitely recommend.

Took the car back 4 times and car is still not fixed correctly and my insurance company told me to pull the car from service king and take it somewhere else

Satisfied with the communication. However, disappointed when the company got my truck in an accident. Company is taking care of it, but I really want my truck.

Will be going back to discuss supplemental items.

I loved being updated daily thru text on the status of my car. I also think the personal calls with specifics were great. Thanks Tom and team!

Great staff!

There is still some coffee stain in the headliner.

Thank you for your work. No additional comments.

Excellent work as well as service! Nikki at the front desk is such a wonderful and nice person and made the experience extremely welcoming and stress free as she made sure that I made it home after dropping my car off for repairs. Upon receiving my finished vehicle, service king went above and beyond by cleaning my car inside and out. Thank you so much!

My car took about a week longer than expected. But the work is very high quality. Overall satisfied with the results.

Tom was wonderful. He kept me informed the whole way through. The ladies at the front desk were also great, very personable and friendly. I was impressed by the quality of customer service

This experience was very easy! Great people who wanted to fix any issues that may have arisen!!

I picked up my car with the following issues / problems: ****. Completely dead battery. I had it tested and confirmed there are dead cells now, meaning it has to be replaced since it won't even recharge. The battery is not that old and was perfectly fine when I dropped the car off, so someone must have left a light on or done something to kill it. 2. The rear seat was not put back in properly; it's completely loose. 3. The rear left door trim is damaged at the window seal; this was fine when I dropped off the car. 4. The left rocker panel at the driver’s door has damage to the trim seal; this was also fine when I dropped off the car. 5. The fog lights do not turn on; these of course worked fine when I dropped off the car (maybe they weren't reconnected when the bumper was reinstalled). 6. There is a scratch on the rear left exterior door handle; this was already there, however it was supposed to be fixed along with the other repairs. 7. There was a socket left under the hood on the plastic cover around the windshield wipers; I only discovered this after hearing it rolling around while cornering. 8. I'd like to know why more than 75 miles were put on my car during the repair process; this seems excessive. 9. The interior was not very clean; there's window sealant residue on some of the interior trim panels and quite a bit of shop dust.

Melissa was very helpful with the entire process, very satisfied.