Toyota of Tampa Bay Collision Center

Tony went far beyond his responsibilities in providing extraordinary customer service.

Exceptional customer service and repair work

Kept us informed as the car was being repaired. Fast service. Seems to be an excellent job.

Tony was very customer service oriented and his attention to detail and quality were greatly appreciated.

Kevin was the best, he's the consummate professional. Very thorough, and he communicated everything I needed to know in a timely manner which gave me plenty of time to adjust my schedule accordingly. He is great at what he does and Toyota Tampa is lucky to have him on their team! Thank You

my clock is not working.I'm coming by tomorrow.Toney said that steve would have a look at it.See you tomorrow.Mickey

The service agent, Kevin was not very good at keeping in touch with me on the progress of my car repair. I brought my car in on Tuesday, 10/28/14 and was told it would be completed by Friday, 10/31/14. I got no call all week, so I called Kevin to find out that it was not completed and it would now be Monday. When Monday afternoon came I still got NO call. I, once again called Kevin, which stated, the car is not done and it was waiting for someone to come and stripe the car. I was then told it would be completed by noon on Tuesday. I called at noon on Tuesday, still no call from Kevin. He said it's ready. I drive down to the collision center to find my car has rubbing compond residue on it with a paint run on the fender along with the drivers door inside panel falling off. So Kevin grabs a bottle of compound and a rag and proceeds to correct the blemishes. Then has to drive it back in to have the door panel attached. Meanwhile I'm waiting outside for him to return with the car. I'm happy with the quality of the repair, but the service person was very poor at his job. Because I was not told the proper time that the car would be ready, I had to pay an extra 100.00 for the rental car which I was not expecting. Thank you for your concern.

Aside from generic emails I never received a call from office staff. I was aware the car would be ready only because I called to check status. Then was given the wrong hours of operation. Even today no call just another generic email.

This was my second experience with Tony and and he was awesome as usual. Thanks for the great job.

Poor color match thats all. Everything else was great

Your work was no good

The service professional said they would fix some small dents in the bumper. There was a scrape needing paint that I was going to paint myself so I told him I I would do all the painting. I did not expect that a large area would be primed. Had I understood this I would have had Toyota just paint the whole thing. I would like to talk to someone about getting the repaired area painted.

Great experience and very professional.

They always go the extra mile.

Good customer satisfaction. Definitely I'll be back to Toyota of Tampa Bay.

It was done in a timely manner. Everybody was very courteous and professional . I would recommend it to all people I know. Thank you.

Tony Rieder was a true pleasure to do business with. All promises made were kept and then some. Tony was helpful in many ways going above And beyond.. I have dealt with Charlene previously as well as Robin.. Professionalism throughout the orginization. If ever anyone is in need of there services I will be sure to recommend. thank You, Vince Monaco

great service as always

Best I can tell, the repair is undetectable at this point.

It would have been nice if they washed the car down because one side looked brand new and the other side was soiled. Not that it was expected but it would have been a nice touch.