Christopher S.
Vehicle Make : Honda
They did a wonderful job. Seemed very knowledgeable friendly and service oriented. Seemed more down to earth and made the cuatomer feel comfortable. Since I haf really never heard of Service King before I was a little apprehensive about what to expect. I was nicely surprised by their service. Like I said no offense that I hope to not habe to use the services again but I would if needed. Also I would recommend the Lakeway location to others.
Larry M.
Vehicle Make : Mini Cooper
Easy check-in, check-out process. Quality work, friendly staff.
Sarah C.
Vehicle Make : Kia
Efficient, friendly, knowledgeable. Great experience!
Mai N.
Vehicle Make : Honda
Nobody wants to be involved in an accident, but if you're, this is the place you should bring your car to get fixed. Dee and Heather are fantastic and they truly helped me to go through the process with ease. They constantly update me with the status. I am completely happy with the service and the work that they did on my car! Very wonderful team. From a very satisfied customer!
Peter H.
Vehicle Make : Subaru
Superior service is the norm at service king I am more than satisfied with everything and I appreciate the timely progress report Stephen Torres is an outstanding employee Thank you
Frank B.
Vehicle Make : Toyota
Repair completed promptly and professionale
Leslee S.
Vehicle Make : Chevrolet
Steven was great! He handled all with professional skill!
Linda K.
Vehicle Make : Honda
Kept me appraised of repairs and daily accomplishments. Very nice staff.
John H.
Vehicle Make : Range Rover
It was truly an awesome experience. Everyone was so professional and nice.
I think the name of my guy was Steven. He was above and beyond wonderful and deserves a raise. He got my car in and out in record time! I'm very impressed with the entire team!!! Thank you so much!
Brandon G.
Vehicle Make : Ford
This was the best experience I have ever had at a bodyshop! My truck was spotless and I couldn't be happier. Thanks and keep up the good work!!!
Charlie H.
Vehicle Make : Toyota
Such a smooth process w/constant updates. Wonderful experience and excellent customer service! Thank you!
Kim E.
Vehicle Make : Dodge
Can't think of a thing I'd change. Stephan, my service coordinator was very professional, knowledgeable and patient, and kept me informed of progress. Wonderful service!
Rosalia C.
Vehicle Make : Lexus
Took longer than expected for the amount of work that was done. No photo of what it looks like after the bumper was removed (said it cannot be repaired, has to be replaced)- appreciate before photos to see the amount of damage. System keeps texting me even though I send STOP 3 different times to STOP the text message - very very annoying !!! System texted me to acknowledge that I have requested to STOP text messaging and the next
thing you know, system sends me another text message.
Richard S.
Vehicle Make : Mazda
Frank Taylor was great.
Judy W.
Vehicle Make : Toyota
Very professional and kept me updated as to the progress.
Patricia W.
Vehicle Make : Hyundai
Steven was great to work with. I will recommend you guys to other people who need your service. Thanks -Patti Wiles
Joseph K.
Vehicle Make : Honda
Painless. Good communications. Repairs looked great.
John S.
Vehicle Make : Lexus
Everyone was very helpful
Thanks for the beautiful job
Dovie Hayden
Bernard L.
Vehicle Make : Chevrolet
This should answer you questions.
Service King in Lakeway.
We left our Tahoe at Service King in Lakeway to have the bumper replaced which we were told would take 2 days. Our appointment was for Tuesday at 8am we dropped it off on Monday pm.
On Wednesday afternoon I called to see how it was progressing, I was told they pulled it in and would be ordering parts. On Thursday we were told it would be ready Friday am. I called mid morning on Friday and was told they tried to repair the bumper and couldnt. I reminded them that the estimate was to replace the bumper. They said they would order a bumper, and it wold be ready Friday afternoon. The 2 day quote has turned into 5 and we still have no idea when we will be getting our truck back.
Terrible Service!!! Every time I spoke with them I was told another excuse (lie).
Beatrice G.
Vehicle Make : Honda
I have only driven the car once since I got it back. Everything seems to be fine
Thanks for the efficient service.
Dave **** was great and kept me up to date with the repair progress
Bea Good
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