Service King Oak Cliff

Great communication. Great service.

I really appreciate the update calls you made in keeping informed of the repair progress

The repairs were great and the associate exceeded my expectations .

Everything was handled very professionally. As good as the experience could be.

Great job

I think the manager and staff were pleasant and professional. I really appreciate the text and call to keep me informed of the progress being done on the repairs. When I picked up the car I was impressed with the work and how Service King took the extra mile to clean and vacuumed the car. Well done Service King. ????

Everyone was polite, professional and knowledgeable

My service advisor exceeded my expectations. My car looks great. I couldn't be more pleased with my service experience.

We were kept up to date daily on the repairs, the charges and the date of completion. When I explained that I needed the car before Monday, Ray made sure that we were able to pick it up on Saturday. The experience and professionalism were exemplary.

Ken Vargus was great to work with best car repair service I have experienced will certainly be back if future car repairs are ever needed.

Staff very unprofessional at the Duncanville location. The oak cliff location was slightly better only because the manager stepped in at the very end and displayed kindness and professionalism to make my situation a lot better. If it wasn't for the manager at the oak cliff location I would have more than likely sent a letter of displeasure to the corporate office. I would never recommend or do business with your company again. I will say the repairs look great but the type of staff members visible on the front end at my age I can do without.

Yes, excellent thank you

The people up there were very cool including the manager that was on dudy....lol funny guy

Great job

I was very pleased with the service I received but more importantly Ken Vargas was very friendly and kept me updated with each step of the process on getting my vehicle fixed.

Great service!

Good job

The repair on my truck was done in a timely manner and I received updates prior to picking up my truck. This was very good service.

You had my car for almost 4 weeks. On 3 different occasions I was told that my car would be ready and it wasn't. Each time there was some kind of excuse, mainly the technician had to leave work early for some reason. The communication or lack there of was very frustrating!! My insurance company was frustrated, as well as no one would return their calls regarding status updates. Messages for the "service" rep were rarely returned and a call to management was not returned at all. Additionally I called the corporate office and I was told the regional manager would call me back within 24 hours, that was a week ago, still waiting.... On 9/18 I received a text at 4:39PM saying my car was ready, note I work in Plano, but I left work to come get my car and be done with your terrible company. I picked it up at 6:11, drove 4 blocks and car overheated. (the car was not overheating when I brought it in, so this is clearly something your technician did) I brought it right back. Now I have to wait until 9/21 for you to figure out what your "service" tech did or didn't do to fix my car. I am absolutely fed up and beyond frustrated, but there is nothing I can do as I have to wait for you fix my car!!!

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