Rachel C.
Vehicle Make : Nissan
Very impressed!! Thanks Michael Serna for all your help! Went above and beyond to make sure we were satisfied. Friendly staff @ 67 - Dallas.
Camessia R.
Vehicle Make : Chevrolet
Thank u all so much
Leo L.
Vehicle Make : Jeep
I was not pleased with the amount of time it took to repair my jeep. Also it didn't make sense to me to speak to someone in Chicago to be routed to Dallas.
Roslyn B.
Vehicle Make : Nissan
Everyone was fantastic! The car was ready a day early. I was kept informed of the progress of my car. Thanks for everything
Juan M.
Vehicle Make : Chevrolet
I was not satisfied whatsoever with the experience of my vehicle. I received a call to pick up my suv 04/03/15 at 05:50 p.m. to pick it up and so I told the person who I talked to that I would pick it up the next day. So I went today to pick it up and brought it back. When I got home I found too many details that should of had been taken care of even before they called me the day before. The door handle that the door has its chromed and they put a black one. Second of all the dashboard was all dusty from the work that they had done. The corners of the door were not buffed. Also on the door that they replaced the speaker was not working. So I called the guy from the shop to tell him about what was going on and he said to take it back on Monday, but I took it back and told him that they need to work on my truck. I believe that they should inspection the work before they call the customer to pick up the vehicle and not give you crappy
unfinished job.
Sincerely,
Juan M
German Z.
Vehicle Make : Chevrolet
It was an absolute pleasure working with Michael! He was very informative and made the experience feel like a breeze. I will highly recommend him and this service king to friends and family.
Roxanna
Alberta J.
Vehicle Make : Nissan
The service rep (Joe)was very personable and a good representative for your compan.
Michael S.
Vehicle Make : Ford
Great work, I was well informed throughout the process
Charline R.
Vehicle Make : Mercedes
Service King personnel were timely and professional.
Elsie H.
Vehicle Make : Chevrolet
I was really impressed with the customer service and the service done on my car. I definitely will be recommending people to service king. Service King is number ****!!!
Dorothy D.
Vehicle Make : Nissan
The staff was very polite and curious. I had a great experience and are very pleased.
Lawrence M.
Vehicle Make : Acura
The bumper repair looks fine, my problem is the cracked windshield that wasn't cracked when it went in the shop. I called and was informed it would be replaced and the shop would contact me to schedule this repair, that was Tuesday morning, it is now Wednesday afternoon and I still haven't heard from anyone at service king. This lack of customer service is familiar, in the 2 weeks my car was in for repairs, the only call I got was from the shop that was too busy. They called to get my permission to move my car to another shop (he said in Arlington). My car was, instead, moved to oak cliff and the only contact I had with Manny Romo was initiated by me when I was trying to determine the status of my repair. I wasn't even called when my vehicle was ready to be picked up, I got a text saying the repair was complete on Saturday and finally called on Monday to see if it was indeed ready for me to pick up. Absolutely horrendous "customer service", if that's what you call it.
Sarita T.
Vehicle Make : Mazda
I was quoted a repair completion date of ****/16/2015 and never received a notification of a delay in repair date. After ****/15/2015 I never received another notification. I initiated call on ****/16/2015 to inquire about completion time. I was told my car would be ready on ****/19/2015 I didn't get my car until ****/20/2015 at the close of business. I will never use Service King again due to their lack of professionalism.
Jessie G.
Vehicle Make : Toyota
Car looks like new thanks service king
Douglas J.
Vehicle Make : Ford
Thank you very much for the very timely service. Mr. Manny handled my case great. Mr. Manny get better and thank you Service King.
D. JACKSON
Michael D.
Vehicle Make : Chrysler
Manny was awesome and I really appreciated not only his calls but the electronic status reports. Thank you
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