Cwo Theodore.
Vehicle Make : BMW
Jesse was flawless through availability, providing information, and customer service!
Timothy V.
Vehicle Make : Honda
Loved working with Kimberly and the ease of the process between SK and USAA
Louis C.
Vehicle Make : Volvo
I care very much about my red volvo. Thank you all for taking care of her so well.
**** J.
Vehicle Make : Ford
Great job!!! My car looks brand new
Andrea S.
Vehicle Make : Hyundai
My car looks wonderful and I appreciate the available convenience times I was able to drop and pick my car. It made it easy as I work from 8-5 during the week.
Margaret W.
Vehicle Make : Ford
Jesse was super nice! He made sure my car was completely taken care of. The repairs were perfection, not even a mark or scratch it looks like the damage was never there! Thank you so much!
Donald Jr.
Vehicle Make : GMC
Julian did an outstanding job in explaining things in detail e me and also checked in w me to update me on car status . Awesome job
Christopher B.
Vehicle Make : Toyota
We had to call several times to get in touch with our service representative just to pick up the car once it was complete. He didn't return any voicemail meaaages over two days, and when we finally talked to him, he acted like we needed an appointment to receive our car. We told him that we weren't waiting, and sure enough my wife was able to get the car immediately. No idea why he insisted on this "appointment" since it was entirely unnecessary.
We were given the run around. Our last experience was very good, but this one with Jesse was needlessly complicated - especially since he neither picked up his line or returned voicemails. Our car was done ON THE ORIGINAL DUE DATE and he had the nerve to ask for a five star review since "it was done early." Very disappointed and annoyed with our service, and have already lodged a complaint with our insurance company.
Aguilar F.
Vehicle Make : Toyota
The car was not repaired very well. We left the car for further adjustments. Went back the second time and it was worse. We are scheduled to return the car a third time.
The panels are not aligned and the bond was not sanded properly. U am afraid the pair will need to be redone and bonds resanded. The advisor is very nice. The work is not.
Nicole C.
Vehicle Make : Saturn
Megan and the Service King team were great. Very professional and kept me up to date on the status of my vehicle throughout the process.
Maricela M.
Vehicle Make : Jeep
The service was great, rapidly completed, and provided a thorough detailed explanation of what was fulfilled.
Hector G.
Vehicle Make : Mercedes
Good servuce abd workmanship
Justin G.
Vehicle Make : Chrysler
Excellent work and customer service.
Connie W.
Vehicle Make : Lexus
Car was completed quicker than expected date.
**** C.
Vehicle Make : BMW
There was a little issue when we picked up the car and is was rectified quickly. Good service.
Anthony S.
Vehicle Make : Hyundai
After receiving a phone call on Friday stating my car would be ready, I showed up with the passenger door not closing right. After traveling for about 2.5 hours to pick up the car, I had to wait more than a few hours since they had to take it back in. Not only had I mentioned Friday to double check the doors it was still not ready. In addition, the car was extremely dirty on both passenger side doors on the inside. Your service representative, Julian, was very unprofessional and not once apologized for the inconvenience. I don't appreciate traveling so many hours to pick up my car when it wasn't even ready. Not only did it waste an entire day on my end, but your service department had to stop what they were doing to address these issues, therefore, wasting your time as well. I am very disappointed with the service I received. Most of all I am disappointed with how unprofessional and unapologetic your employer was.
Godwin U.
Vehicle Make : Infiniti
You have excellent works specially Carrie. I rated Carrie 10
Francisco P.
Vehicle Make : Buick
The customer service attitude with everyone that I dealt with was outstanding!
However the exhaust section still needs work and I informed Ms Chase that I would be taken the Buick back on Wednesday .
Lois M.
Vehicle Make : Toyota
Lawrence, my service agent was terrific. He explained everything to my satisfaction and was very personable. I really appreciated the constant texts regarding the progress on my vehicle, too. My repair was done quickly and efficiently and I am totally happy with the finished project. I wouldn't hesitate to recommend this particular Service King location. Thank you Service King for a job well done!
Olga V.
Vehicle Make : Lexus
Carrie did A great job in a very timely manner.
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