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Body Shop Review Summary

5 star 629 reviews 74%
4 star 103 reviews 12%
3 star 17 reviews 2%
2 star 30 reviews 4%
1 star 66 reviews 8%
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(All Vehicle Makes)
Gary L.
Vehicle Make : Hyundai
5 out of 5
4/9/2017
Looks like brand new
Marie L.
Vehicle Make : Chevrolet
4 out of 5
4/7/2017
best service in town that is why I waited for your store not all the stores are as GREAT AS YOUR STORE BE PROUD ALL OF YOU DESERVE IT REALLY
Sam N.
Vehicle Make : Ford
5 out of 5
4/3/2017
Everything went as planned and the repair looks great
Brian P.
Vehicle Make : Toyota
1 out of 5
4/2/2017
Bumper doesn't match the plastic top part it's off by half inch under driver side and off by a quarter inch on the other side8.
Lindsey B.
Vehicle Make : Honda
1 out of 5
4/2/2017
The passenger sliding door is stuck
Stephanie C.
Vehicle Make : Ford
5 out of 5
4/1/2017
John was very nice and professional and kept me updated on my car repair
Esperanza L.
Vehicle Make : Nissan
1 out of 5
3/31/2017
They lost my keys and they didn't have manager at that location they had an attitude I call 1800 king services to complained and the manager never returned my call back didn't satisfied. Customer service at all. It's looks like they just want money and don't respect customer decisions. Never had an issue before after an **** hour they found my keys because a worker from the back missed place it and put in in his tool box.
John S.
Vehicle Make : Kia
5 out of 5
3/31/2017
I recommend Service King to everyone. I have used them in the past, and I have only used them since. Great customer service, great product.
Larry M.
Vehicle Make : Lincoln
2 out of 5
3/29/2017
Kevin did an admirable job considering he was constrained by a corporate policy against using suppliers outside of those approved by the bean counters in the home office. By not allowing him to acquire the correct parts from outside sources to repair the damage correctly it would seem to me that your company cares more about bottom line than customer satisfaction. I will not recommend your establishment to others.
Kathleen L.
Vehicle Make : Honda
5 out of 5
3/25/2017
This is the 2nd time I have used your services. Very good job done both times. Thank you. Kathleen L
Marian H.
Vehicle Make : Honda
5 out of 5
3/25/2017
All the people who talked to me were so kind and helpful, it made a stressful time much better
Robert H.
Vehicle Make : Audi
5 out of 5
3/25/2017
Exceptional service from Kala in Fort Worth Texas and her team. We had to out of pocket rent a car and she made sure the repair was completed 2 weeks Earlier than scheduled. 5 stars
Tanya A.
Vehicle Make : Toyota
5 out of 5
3/25/2017
I really appreciate Ricky keeping me updated on my vehicle and staying so patient with my difficult Insurance Company.
Evelyn B.
Vehicle Make : Nissan
5 out of 5
3/24/2017
Kevin Hawkins was wonderful, caring, professional and curteous. Great job!
Henry V.
Vehicle Make : Hyundai
5 out of 5
3/23/2017
John was excellent. Even had my car ready early before I went out of town. He gets 10 stars! Thank you for this excellent service and exceptional quality Job. My car looks brand new again! Sincerely Henry V
Robin C.
Vehicle Make : Acura
5 out of 5
3/22/2017
Kayla went over and above. Truly thrilled and surprised by service. Shared experience with several people. Kayla was a delight, kept me informed and even brought my car to me!
Andrea J.
Vehicle Make : Honda
5 out of 5
3/21/2017
I was very pleased that Rick updated me with the progress of my vehicle.
R H.
Vehicle Make : Dodge
5 out of 5
3/18/2017
Repair was handled professionally with high quality results and super fast turn around time. Thanks to John Rager and the rest of the folks at the West Fort Worth location.
Craig K.
Vehicle Make : Ford
5 out of 5
3/15/2017
Quick and reliable. Excellent service person. Thanks
Jodi Z.
Vehicle Make : Chevrolet
2 out of 5
3/14/2017
I feel as though the customer was not accommodated at this point.... it was mostly to accommodate the insurance company

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