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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 595 reviews 76%
4 star 93 reviews 12%
3 star 9 reviews 1%
2 star 23 reviews 3%
1 star 62 reviews 8%
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(All Vehicle Makes)
Stacy C.
Vehicle Make : Jeep
4 out of 5
3/19/2017
Service was great. Job was completed before scheduled.
Kevin F.
Vehicle Make : Dodge
4 out of 5
3/17/2017
Truck was repaired and looked great.
Loryn M.
Vehicle Make : Mercedes
5 out of 5
3/16/2017
Great job to Sid and Team! My car looks great!
Iliana G.
Vehicle Make : Toyota
1 out of 5
3/16/2017
Didn't wash car and the inside of the car was full of dust from the outside. Left finger prints on the the inside top.
James S.
Vehicle Make : Toyota
5 out of 5
3/16/2017
Andrew was great to work with, he kept us up to date on the progress and the car repairs look great!
Ravi K.
Vehicle Make : Toyota
5 out of 5
3/16/2017
Great job
Daniel G.
Vehicle Make : Toyota
5 out of 5
3/15/2017
Very much appreciate the communication of status updates throughout the repair.
Mary Ann.
Vehicle Make : Mazda
5 out of 5
3/12/2017
Great experience...love all the text updates
Arumugam S.
Vehicle Make : Toyota
2 out of 5
3/11/2017
Not fixed on first time. Had to give back my van twice and third time it got fixed. Not the quality that I expected from Service King.
Deborah G.
Vehicle Make : BMW
1 out of 5
3/4/2017
I was satisfied with Jake my representative although he didn't have my correct info when I arrived nor when I went to pick up and pay. When I first arrived to drop off another service king rep was in front of me walking thru the frt door and let the door close behind him in my face instead of holding it open. I should have turned around and left then. I was then told that enterprise was not waiting for me as I had been instructed they would but instead they'd have to call. This added 30mins. Ultimately need more repairs as I didn't know they didn't keep my car safely indoors and it was hit by hail while on the property. I will never be back.
William C.
Vehicle Make : Toyota
1 out of 5
3/4/2017
After we picked up the car, we noticed buffing compound was left between the bumper and left quarter panel. We called and spoke to the service advisor, he asked if we would bring the car back that he would buff it out. We did so and brought it home and found out that they did not replace or paint the area of bumper that was affected by the accident. There is clearly a difference from the rest of the bumper. We left the car for 5 days for a simple repair and we are still dealing with this situation. We don't want to report this to State Farm and we would like to resolve this between Service King Frisco and ourselves.
Tess M.
Vehicle Make : Hyundai
4 out of 5
3/4/2017
I was rear-ended and they did a great job replacing the bumper and side panel. I was not expecting the car to be cleaned inside and out, too. Thank you!
Frances D.
Vehicle Make : Toyota
5 out of 5
2/28/2017
Outstanding service!
Jamie A.
Vehicle Make : Buick
1 out of 5
2/26/2017
My car was not repaired correctly at all. I still have dings and scraps on it and the metal strip is coming off the passenger and back door. Seems like the only thing fixed was the passenger from catching when it opened.
Mark B.
Vehicle Make : Dodge
5 out of 5
2/26/2017
My service advisor Andrew is awesome! I've dealt with him before this most recent repair and he is the consummate professional. Very knowledgeable, friendly, and easy to talk to.
Richard T.
Vehicle Make : Honda
5 out of 5
2/24/2017
Prompt, fast, looks good!
John F.
Vehicle Make : Lexus
5 out of 5
2/22/2017
Jake was wonderful. Wish everyone exhibited his customer service.
Shannon Robert.
Vehicle Make : Ford
5 out of 5
2/22/2017
Great work and Chris was awesome!!
Anjana D.
Vehicle Make : Lexus
5 out of 5
2/21/2017
Excellent Customer Service! Thanks to Jake Ware for having my car fixed in the most timely and efficient manner. Very impressed. Anjana D
Xiaoqing Y.
Vehicle Make : Lexus
4 out of 5
2/18/2017
Chris is very friendly and works hard to get my car repaired so well and ahead of schedule 4 days. I was sick, he offered to drop off my car to my house. I was very moved. Thank you very much!

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