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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 950 reviews 78%
4 star 170 reviews 14%
3 star 19 reviews 2%
2 star 25 reviews 2%
1 star 55 reviews 5%
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(All Vehicle Makes)
Kris E.
Vehicle Make : Nissan
5 out of 5
6/16/2015
Great service
Ted M.
Vehicle Make : Honda
4 out of 5
6/14/2015
Mark Lowe took care of us and went above and beyond the normal level of service. He communicated with me throughout the process and was willing to sacrifice his own time to wait for me to get to the shop one night to pick up my vehicle. Tremendous overall service; I couldn't be happier.
Sean M.
Vehicle Make : Lincoln
5 out of 5
6/14/2015
Surprisingly fast
Dotsoncarl Fisherdenise.
Vehicle Make : Mitsubishi
1 out of 5
6/12/2015
My car came back damaged for one. My paint job look unprofessional. One part of my car wasn't even repaired.
Mark Davis.
Vehicle Make : Toyota
5 out of 5
6/11/2015
Well done! Great work and great communication
Yenru H.
Vehicle Make : Lexus
5 out of 5
6/11/2015
Excellent service! Thank you very much!
Evan P.
Vehicle Make : Kia
5 out of 5
6/5/2015
Very quick and efficient service. Staff was very friendly. Wyatt made the entire process hassle free.
Judy V.
Vehicle Make : Honda
5 out of 5
6/5/2015
Your staff was very efficient and friendly, and the updates on the service and availability of my car were great! Thanks for your service.
Gwen W.
Vehicle Make : Lexus
5 out of 5
6/3/2015
Thx! You surpassed my expectations
Robert D.
Vehicle Make : Honda
5 out of 5
6/1/2015
Mark was so professional, helpful with the repairs.
Julie W.
Vehicle Make : Hyundai
5 out of 5
5/31/2015
Thanks so much for making the repair so easy to deal with. And for getting it done so fast.
Crystal M.
Vehicle Make : BMW
3 out of 5
5/31/2015
Just a note...I was happy with the repair and speed; however, my license plate holder was originally white to match the car. It was replaced with a black plastic holder.
Karen D.
Vehicle Make : Volkswagen
5 out of 5
5/31/2015
Dealt with Jarrod Wages @ your Plano shop. He was very professional, courteous & knowledgable! I'm completely satisfied with the service my son & I received. Thank you.
Margaret B.
Vehicle Make : Oldsmobile
4 out of 5
5/31/2015
Mark Lowe was a fabulous service advisor. He could not have been better. You should give him a raise and a bonus. He gave me a bottle of touch up paint and a 25 gas card. I love that Service King has ovens that bake the paint and gives a lifetime warranty. My car was ready in a very reasonable amount of time, and you agreed with Allstate's estimate. I chose this location because it had an Enterprise rental center. I am singing the praises of Service King to anyone that will listen. Recently, I had a bad experience at Lute Riley Honda. I do not know how they stay in business. I feel like they are a bunch of crooks, and they keep reinforcing that opinion. They told me my sister's car would be ready in 5 days for 800. At 5 days, they had not even started on the car. When it was ready, the price was 1300. Their response was why do you care, State Farm paid it. My insurance will now be higher for 3 years because the cost was not under 1000. I waited on their shuttle car at the body shop, but they said it was **** at their service center.
Rebecca B.
Vehicle Make : Ford
5 out of 5
5/31/2015
Jarrod wnd everyone who helped me went above and beyond what they needed to ensure I had a great experience.
Debra P.
Vehicle Make : Chevrolet
1 out of 5
5/31/2015
****. The repair tape and paper covering for inside the gas cap chamber was left in place. 2. The turn signal bulb and chamber was not properly put back into place causing and alert to go off when you engaged the turn signal. 3. There are dust particles in the paint surface and it needs to be rebuffed. Customer Service was excellent is the only positive.
Susan F.
Vehicle Make : Chevrolet
4 out of 5
5/29/2015
You have a courteous staff! Professional technicians and do a superb work. My nearly new car got hit from behind & damaged & your repair team got right on the job & quickly made the required repair work !! Thank you so much!
Lindsay S.
Vehicle Make : Infiniti
4 out of 5
5/29/2015
The whole process couldn't have been easier! First rate service from the minute we walked in to the minute we drove away.
Oliver P.
Vehicle Make : Nissan
5 out of 5
5/28/2015
Is the second time I take my car to your repair center in plano pkwy, and I can tell that they just did an excellent service again, and your representative also did and excellent job by keep me updated with the follow up of my car. Thanks again for everything.
Shay W.
Vehicle Make : Honda
4 out of 5
5/28/2015
Everything seems good with the repair.

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