Jennifer K.
Vehicle Make : Honda
I was frustrated with the lack of communication. The automated text messages were not correct. I also would've liked to know the progress on my vehicle before I called. I had to call a few times to get information rather than being contacted directly.
Kendra C.
Vehicle Make : Infiniti
Quick and correct
Teddy S.
Vehicle Make : Ford
I was pleased to see that your management team were not afraid to get their hands dirty in the daily practice of "Customer First."
Richard W.
Vehicle Make : Infiniti
Checking in a easy, jay kept in contact with us, when we went to pick it Joanne it wasn’t all the fixed they agreed and keep it another day to fix the part they missed
Beatrice B.
Vehicle Make : Toyota
Overall the results of the vehicle completion were very satisfying although could of been more professional if i were kept updated about vehicle status thru contact over phone instead of text not one call was made to at least let me know about a little delay last couple days
Richard B.
Vehicle Make : Toyota
I chose to have work done at your location because of honestly regarding a quote on a different matter in the past. For this repair, I did not bother to shop around. You earned my business. This repair was done in a timely manner and at a fair price. The car also looks fantastic.
Carlos M.
Vehicle Make : Kia
Great job ,car looks awesome.
Amazing costumer service, thank you guys...
Nevin M.
Vehicle Make : Toyota
Jay and the team did a good job communicating the job status and estimated completion time. The work was professional with no issues. Thanks.
Allie M.
Vehicle Make : Honda
The representatives were amazing. My rental keys fell under a folding set and they stated late to help me find them!
Renee R.
Vehicle Make : Honda
2nd time using you guys and 2nd time being amazed
Beth G.
Vehicle Make : Ford
The service king staff and our advisor Jay were exceptionally helpfull and professional. The car repair status was relayed to us every step of the way. I would use them again.
Leah M.
Vehicle Make : Kia
Mi was happy with your service and would use you again
Suzan W.
Vehicle Make : Range Rover
Awesome work super friendly staff!!
Andrea B.
Vehicle Make : Kia
Only complaint was the 7:00 Saturday morning survey text. Working class only can sleep in a little on saturdays! :-)
Robert M.
Vehicle Make : Toyota
Dustin was awesome! He kept me informed of everything going on with my vehicle on a daily basis. Very happy with him regarding my experience at service king.
Kelley G.
Vehicle Make : BMW
Nathan was a very efficient, informative, friendly and knowledgeable service advisor. Service King did not rush through my car - when additional time was needed for part delivery or outside services, I was notified in plenty of time to extend my insurance replacement vehicle. Upon our initial inspection of my car, we pointed out some minor blemishes. Nathan and I reviewed the “before” pictures and Service King kept my car another day and cleaned up what had been pointed out. While in the shop, I asked Nathan if we could get an estimate for the door dings from the PDR team. Nathan not only set up an estimate, he also followed through - taking before pictures and making sure I was okay with the statement of work and the quote for repairs. Even with the Farmers Branch location being so far from my home, in Leonard, (about 75 miles) should I ever need services provided by Service King, I would MOST DEFINITELY make the drive and request Nathan as my service advisor. WELL DONE, Nathan and team. I am a VERY GRATEFUL AND SATISFIED customer. Kelly G.
Donnell P.
Vehicle Make : Mercedes
After 16 days of keeping vehicle, one would think car would be giving back in excellent condition. Repairs on vehicle aren’t. Passenger headlight has ****/2 inch gap between it and bumper cover, bumper cover doesn’t fit corners around headlights and check engine on now, engine light was off prior to dropping vehicle at Service King- McKinney. Vehicle will go back for re-work!
Becky R.
Vehicle Make : Honda
Josh was absolutely amazing!!!! He went above and beyond to make sure that I was completely satisfied! I would definitely use Service King again for my future auto repairs. You guys are honest and dependable! Thank you!!!
Paul B.
Vehicle Make : Dodge
Well done! The truck looks great!
Rebecca Q.
Vehicle Make : Honda
Dustin was honest about the length of time the repair would take. He knew we needed the car by the weekend and he notified me as soon as he was sure it would be complete. Thank you!
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