Emma S.
Vehicle Make : Honda
I just want to say thanks to everybody at Serviceking.
Daniel G.
Vehicle Make : Honda
I really appreciate the frequent updates on the progress of the repairs
Although sometimes the communications get a little confusing
I will see that your system generates automated messages that sometimes get in the way of your agents messages. Not a big problem for me but maybe for other people
Nicholas B.
Vehicle Make : Ford
In a world of social media and a society connected by lightening fast technology where everyone is a critic, the new currency of business is customer service. This is the standard by which could make or break a company. With so many options for the same products and services, companies must differentiate themselves by how well they provide this product or service to its customers so as to grow customer retention and acquire new customers. This was my first accident and I was nervous taking my car to a non-dealer owned repair facility. There are horror stories about poor service and having to go back time and time again because the repairs were not compleated correctly the first time. I never worried about this once with your facility. I was constantly kept informed by text or phone call and I knew exactly what was happening with my car. Arturo was always available to answer questions and he was polite and sincere. I will definitely be returning to Service King of Katy for any future body work for all of my vehicles. Way to go!
Laure C.
Vehicle Make : Honda
Great team you all have.Keep it up.!
Amanda S.
Vehicle Make : Dodge
Awesome service and communication
Erick H.
Vehicle Make : Ford
The text updates through the entire process were comforting
Jean P.
Vehicle Make : Volvo
Incredible service they paid a lot to details I will always use them if I need service again
Reginald W.
Vehicle Make : Cadillac
They did a really good job
Kathleen B.
Vehicle Make : Lexus
I can not say enough about the service and care that was taken to make that I was comfortable while waiting for my vehicle or all the extra attention to details that my service rep took to make sure my car was completely taken care of . Thank you Ariel for making my precious car whole again and caring about how much it meant to me!
Barry Z.
Vehicle Make : Honda
Ariel kept me informed and the car was delivered when promised
James R.
Vehicle Make : Ford
Our service rep was Arturo **** & we couldn't have asked for better service. He is great.
Delfina L.
Vehicle Make : Chevrolet
Loved Michael very nice gentleman. thanks for a job well done .????????
Leticia M.
Vehicle Make : Honda
Arturo was very knowledgeable in his area of expertise, attentive and always kept me informed with the status of the repairs. He provided me excellent service!
Crystal J.
Vehicle Make : Jeep
Great service
Orlando P.
Vehicle Make : Chevrolet
Components on the vehicle were left loose, and door does not properly close, it looks like a rushed, mediocre job
Blake D.
Vehicle Make : Dodge
Darryl Rossett did a great job of communicating and updating me on my cars repair process. Would definitely recommend Service King based on his awesome customer service!!
Toshiba B.
Vehicle Make : Infiniti
I was told 6-10 days for repair, I didn’t have my car back for a total of 15 days. There was a small flap that is on the inside of the door sill that covers up the side mirror bolts was not glued on properly. I brought the car in with a fuel range of around 50 miles and the tank was COMPLETELY DRY to the point it ran out of gas on me while trying to get to a gas station after I picked it up. Now there is a mysterious check engine light on that was not on before I brought it in. My driver seat armrest now seems like someone leaned on it as it sits lower than before. It looks like my car was not treated respectfully and no attention to detail was paid from any aspect of its stay there.
Monika L.
Vehicle Make : Subaru
Alexis did a great job communicating with me
Kenneth T.
Vehicle Make : Chevrolet
Great work team,everything looks good. The repairs looks good as new. I appreciate everything. Also the reps at the front desk were very professional and handled everything in a timely manner. Give the whole a bonus!! ????
Silka R.
Vehicle Make : Nissan
Everyone was kind and very professional. Arturo was Awesome, he kept me updated with details every step of the way. The Customer Service was Superb ???? I would definitely recommend Service King.
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