Service King Katy

Service was fantastic!!!

Outstanding service. I was updated daily on the status of my vehicle and the work was even completed ahead of schedule.

The service was excellent.

The updates via text are a nice touch, even if they are automated.

Good job keeping up to date and work

Great service! Ariel provided great customer service.

I brought my vehicle to service king as a referral from USAA, regarding the recent flood. What prompted the claim was that after out vehicle had sat in water for up to ten days, upon driving it, the vehicle would vibrate very bad when my brakes were applied. The vehicle would also fail to start unless it was placed in neutral, allowed to roll back, and then placed in park. That happened on 3 separate occasions. Upon taking it to service king, they DID NOT NOTIFY ME, that they were not equipped to work on the brakes or electrical equipment regarding the transmission, though I had made it clear as to what the vehicle was doing. I took the vehicle in on 9/6 or 7/2017 Jumping forward to 9/20/2017, I went to service king to check on the progress of the truck. I was not getting notifications from them via text. For some odd reason, it wouldn't go through. When I arrived, I asked them to see the vehicle. When we entered the garage, I again asked about the vibration and the possible electrical issues with the transmission. I was then informed that they could not work on brakes and that because the transmission was sealed, there was no work they could do on that either. Well, why take our vehicle in to do repairs if you could not address the original reason that prompted me to take it in from the beggining!!!!! Yes, you charged USAA $4300 for new carpet and wiring harness, but according to Toyota, the brake calipers needed to be regreased and all brake components cleaned and inspected, due to corrosion. Furthermore, anytime a transmission is submerged in corrosive water, they highly recommend to flush the transmission and replace all electrical components and sensors on the transmission. A sealed transmission still has vent holes for heat to escape, thus a place for moisture. Needless to say, Service King made a quick dollar off of an insurance claim and according to USAA, it was through your feedback that they denied any further diagnostics and checks on the brake system and our sluggish transmission. It's a great thing to have social media and consumer reviews as I will warn people how Service King Operates.

Excelente customer service. I was informed of every stage of the repair. I'm very satisfied with all the attention

Alexis from USAA was amazing! The Service Rep at the counter (I forgot her name) was extremely patient and understand when I came in frustrated. Thank you all that was a part of my repair process!

Yes - completely satisfied. Car looks great. Service inside by the front desk Ladies was great. Service and communication from the Techs was Great. Thanks again. Vicki D

Fast, professional, and kept me up to date on the progress.

Customer service was great assistance with car service was great Rent-A-Car was great and repair was done in a timely manner would definitely come back if needed would definitely recommend this facility to anyone

The process was so painless, I do appreciate all the help they provide

I am thoroughly satisfy beyond measure. Thanks for your awesime service. Amen

Great job! Everyone was nice .

Car was not fixed thoroughly.....interior was dirty with grease when received back.....price was more than double than previous similar work that Lexus dealership did.....enterprise associated with this location was a rip off.

Arturo did an amazing job. The entire experience was stress free, which is a rare occurrence in most circumstances like this. The enterprise company was equally as pleasant of an experience. I will probably rate Service King on google as well because I was so impressed. I experienced great communication throughout the whole process.

Alexis was great, kept in contact with me daily, sometimes multiple time daily. They did a great job on my truck and I will let everyone I know about the great job they did. I work with a lot of people that have been involved in motor vehicle crashes, I will recommend Service King Katy to all of them

Great service and finished ahead of schedule!

We were extremely satisfied with our experience at service king. Our car was well taken care of and repaired in a timely manner regardless of the hurricane **** situation. Job well done!