Service King Katy

Excellent service

Thanks to everyone from the cat repair to the car rental team, I couldn't have asked for better service. I hope never to need you again, but if i or any friends need your help I'll send them your way!

welldone

They did an awesome job on my car. Thank you so much getting my car done on time.

The automated update Stephen kept me falsely "up to date" my claim manager I suppose left the company during my repair and no one ever called to update that the atom had the car backed up. When I called to see if I could pick it up the day it was estimated to be finished is when I was told the preordered parts came in wrong. 9 days after the estimate I was able to pick up the car only to find out the communication beteeen my insurance and service king had stopped, while my insurance company told me the deductible would be waved since the at fault party assumed responsibility no one told service king, so we ended up having to pay the $500 out of pocket. Maybe that was partially my fault as well perhaps I should have insisted met life call service king to update them on my claim status. After the 10 minutes it took to drive the car around (even after I called and said we are on our way to pick it up) we put our kids in the car and found a ton of dust all over the seats, door, and seat belts. It was disappointing that after a bad experience it was topped off by getting back a dirtier car than I gave them. I will say mike the claim manager that took over for the one that left did try his best getting us into a rental for 5 or the 9 days we were waiting for the car. Unfortunately a car that fit my family of 6 was not available and we were forced to take 2 cars on a little mini vacation we planned before the accident. I would give 5/10 stars if asked. Positives Mike tried to keep me up to date after my initial contact and expressed dissatisfaction, he got us into a rental (a challenge post ****), the repair itself looks great "brand new". Negatives: the automated "update system", the constant delay in getting wrong parts/ damaged parts, the lack of continued communication to the insurance company, getting back a car that was dirty on the inside.

The staff at your location is top notch! Very professional! They kept me informed every step of the way. Will be recommending this location to friends and family.

Arturo was a pleasure to work with. He was very competent, communicative and eager to please. I felt like a VIP.

Great service

Fast quality work. Very satisfied.

From start to finish. Professional, courteous, excellent communication and follow up with status reports, my car was returned on time and looks and drives great. I am very pleased.????????????????????. Thank you.

Thanks

My bumper painting is dull at one part and it's not shiny. i expect to go back to the shop very soon

Job Welldone

The whole experience was awesome! Everyone was very helpful and friendly. I especially would like to say thank you to Alexis. I will make sure everyone I know comes there for any collision damage.

Ease of estimate and check in, convenient Enterprise car rental on site. Car was repaired a couple days ahead of schedule. Agent kept me informed every step of the way which was very helpful because I was out of town for work and wife is a teacher. I would use for repairs for occasional paint dings and scratches.

We had some bad experiences in the past and I was sort of leery about coming back. But everyone was very friendly, knowledgeable, and great about keeping in the loop throughout the process. My car looks wonderful and I will happily recommend your services.

You guys were great, Alexis Cauley delivered on everything as discussed. Only issue was when I went on website to complete survey site address was not recognized. If I could have gotten on site it would have been all 10's, thanks Alexis for making this a pleasurable experience. Y

Good even under the harvy troubles

Very friendly good work even though we went though hurrican

Alexis is a wonderful rep, very professional and personable. My husband I love service king and always recommend to others