Service King Pearland

Fred was very thorough and talked me threw every step that would be made in the repairs

The service was awesome and they went above and beyond will definitely tell family and friends about this wonderful place!

Very friendly service, the paint perfectly matched my truck, the decals were perfect

Work still needs to be done to smooth out the paint / coating.

Fred was very helpful and kept me updated on the whole process. I would definitely recommend service king to anyone.

Thank you for your superb service and professionalism!

Best service I ever had at a auto repair center.

Good job

Great service!!!

Very nice and polite staff

The service was outstanding and fast service

Fred was great to work with. He showed he cared and really went out of his way to provide excellent customer service.

After having my truck for about **** week I started receiving text messages regarding updates on my vehicle status. I received a text on a Friday that my truck would be done that day and I would receive a call if there would be any delays. I never received a call so I called to follow up with Dante and left a message for him to call me back. He never called me back. I called again the following Monday to get an update and left a message but again he never called me back. He eventually called me back and left me a message on Wednesday or Thursday to give me an update. I then received a text and email the following Saturday stating my truck would be the upcoming Monday. I never received a call Monday. I finally received a call saying my truck was ready the following day however I was unavailable to pick up my vehicle until today, 11/17. So I called yet again this am around 0945 to schedule a time for pick up and had to leave a message for Dante to call me back. After not being called back yet again I drove up there to see if i could get any progress done that way and much to my amazement, when I asked for Dante he had just stepped out for lunch. It was 11:30am. So I asked for assistance from someone else and Jason kindly helped me retrieve my vehicle and I was done in 15 minutes. My truck looked great; the quality of work was great but I am really frustrated with the poor communication or lack there of and the delay in completion as opposed to what was stated on a couple of occasions. I brought my wife's car in for repair several years back and had an amazing experience, clear communication, and prompt delivery. This experience definitely lacked performance as opposed to my last experience.

I really liked how service king kept me informed about my car every step of the way I was really impressed. Job Well Done !!!!

Great communication and updates from you all.

The service advisor Jason was phenomenal knowledgeable and on spot. He made me feel very comfortable about the servicing /repair work that had to be done on my Escalade.

Wait time is long

I was not updated when I was told I would be updated. I was told that I would get an appraisal for the repairs prior to work being done on my car. That did not happen.

Great team! Repaired my vehicle in a timely manner and kept me up to date in the process!!

Excellent service experience.