Service King Baytown

YOU HAVE ALOT OF PROBLEMS AT THIS SERVICE KING LOCATION SUCH AS NOT ENOUGH EMPLOYESS OR WAY TO MUCH BUSINESS. I HOPE YOU CAN GET IT TOGETHER AND SOON. I BELIEVE YOU WILL AS LONG AS YOU CAN KEEP EMPLOYEES LIKE ANDRES EEGALADO A SERVICE ADVISOR AT THIS LOCATION WHO KEPT ME INFORMED OF THE PROGRESS ON MY VEHICLE. MY WIFE AND I ARE OLDER PATIENT PEOPLE SO WE COULD SEE THE PROBLEMS YOU WERE HAVING AT THIS LOCATION. WE KNEW IT WOULD TAKE TIME TO FIX THE SMALL DAMAGE TO OUR 2013 PATHFINDER. AFTER GETTING MY VEHICLE BACK AFTER TWO WEEKS I WILL SAY WE WERE NOT PLEASED TO SEE IT HAD SOME TYPE OF SUBSTANCE ALL OVER THE DRIVERS DOOR AS WELL AS THE REAR HATCH BACK. MR REGALADO TRIED WIPEING IT OFF BUT DIDN'T HAVE MUCH LUCK. WE TOLD HIM WE WOULD TRY TO WASH IT OFF. NOW AFTER TWO WASHES IT'S ALMOST OFF. THE PERSON WHO POSSIBLY DID THIS WAS THE PERSON WHO TOOK MY SPARE TIRE OFF TO PUT IT ON THE L/F SIDE. THE ONLY OTHER PROBLEM WE HAVE HAD SO FAR IS A NOISE LIKE A FLAPPING NOISE AT HIGH SPEED COMING FROM THE REAR OF VEHICLE AREA. I HOPE WE DON'T HAVE ANYMORE PROBLEMS AND IF WE DO I HOPE SERVICE KING WILL STAND BY THIER WORD AND TAKE CARE OF IT. THANKS TO WHO EVER READS THIS MAIL AND PLEASE LOOK INTO THE TROUBLES AT THIS LOCATION, BECAUSE FOR THE LONGEST TIME THIS HAS BEEN THE BEST PLACE IN BAYTOWN, TEXAS TO RECOMEND SOME ONE TO TAKE THIER WRECKED VEHICLES. FROM LARRY AND JOSIE PETTY THANKS AGAIN..

The vehicle was delivered to me dirty. It should have been washed after the repair. The service king representative did not explain and show me the repairs that were done. He never walked out to the vehicle with me to look at the repair. He took my insurance deductible funds from me and talked to me on the inside of the business.

The whole process was smooth and simple and the repairs were done very quickly!

Andres is great. He made us feel at ease and comfortable the whole time, very positive and kind person. He kept us informed on the status of the car repairs regularly. If we ever require services in the future we will certainly use Service King and recommend your business to others! Thank you for your great service.

What I was told was a one day job turned into a two and a half week job. Had to tell them to align my car and fix my tailpipe after they said my car was completely fixed. I will never use this company again or refer this company to a friend.

Juan would never answer his phone or call me back. I had to drive to the location to get answers. Also inside of car was more dirt than when I left it.

Lack of communication!! I was going out of town on Friday and was told my car would be ready by Thursday. I call Thursday and they say it will be ready on Friday and they will try to push it to get it out in the morning on Friday so I can take the vehicle on the road trip. I call on Friday asking about my vehicle and nothing is updated in the system so they tell me a manager has to call me back. An hour later I call back and they tell me it won't be ready until 4pm. I waited until noon for no reason!!! Then when I get back into town on Monday- they had not even completed the geico inspection before I got there- forcing me to wait with my 3 year old in the lobby for another hour.

The driver mirror was not fixed, as discussed. And I have a hub cap missing on the driver side as well.

Bad Service no communication with customers Bad experience 1000

Service was great!

My car was fixed quickly and I was very satisfied with the results.Everyone was friendly a and I am personally happy with the results.

Andrés and the receptionist are very helpful and attentive!

It was a disaster

Great work! Thanks Kevin :)

The service was great,the employees also great, the repairs performed wer outstanding, the only very upsetting and frustrating thing was the the amount of time it took.....

There were some delays, but it wasn't the fault of any particular person.

The customer service and quality of work was excellent, the only issue I had was the interior of my car wasn't cleaned properly. There was some type of dust all on the dashboard and doors and had to clean and wipe down myself.

Excellent

I will refer Service King to my friends and family.

Excellent service.