Abra Auto Body Repair of America - Rochester

I appreciated hearing from you about the progress of my car as it was being worked on. Also the staff making sure it was done right. Thank you!

So far do good. Looks great.

I had to get a pdr done on the fender of my Subaru Impreza. Its amazing how the spot appears as if there was no dent there before. Great work!

The only comment I have to make is that it took a week to get it in otherwise my experience was wonderful

Great work, ahead of schedule. Thanks!

Awesome service and ahead of schedule. Kudos!

I was quite impressed with the quality of the work and also with the person assigned to my case, David. Apparently during the repair process the alternator went bad (only 5 years & 55k miles old) so the vehicle was left at the CarX establisment right next door for me to deal with. I did ultimately have CarX do the repairs but when I drove the vehicle out of the lot it still had all the hail damage locations circled in pink marker which I corrected at nearby car wash along with some elbow grease. I also had to clean up some dirt and mud in the interior left during the repair process which was apparently farmed out to a small local firm. It just seems to me that the vehicle should have been presented back to me in a little bit better condition than it was. The odd aspects of this situation likely contributed to the somewhat poor condition of the vehicle upon pick up.

Thank you for helping to make my daughter's first fender-bender less traumatic than it could have been.

Excellent service. Couldn't be happier.

I appreciated the text messages and phone calls to keep me informed during the process. The car looks fabulous like nothing ever had happened to it. Thanks for a great job.

Thank you very much to the team at Abra! They went above and beyond in excellent customer service!

Customer service was very friendly and helpful. A bra took care of working with the insurance company for me. Car came out looking great.

Your Severice Repsenative, Matt is friendly and easy to work with when the customer is not pleased about being at a body shop and dealing with all necessary inconveniences. He is certainly good at customer relationships.

Everyone was professional and courteous. I appreciated being escorted to my car and being given information about the repair work, warranty and all. Thanks for a job well done!

Excellent performance

Matt at Abra was very helpful anewered all my questions.

The service was fast and great price. Very pleased with everyone that helped.

Thanks for helping with the speaker

Very friendly staff. They made my repair experience as easy as it could be and fixed my car very quickly.

Our car wasn't completely repaired, scratches on the door from the accident were ignored, I am very disipointed. Mark P