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Body Shop

Real Reviews From Verified Customers

Donna S.
Vehicle Make : Ford
5 out of 5
9/12/2017
Bryn really delivered!
Henry G.
Vehicle Make : Dodge
5 out of 5
9/9/2017
Thanks for a job well done.
George T.
Vehicle Make : Ford
5 out of 5
9/9/2017
Excellent service
Racharles B.
Vehicle Make : Infiniti
5 out of 5
9/8/2017
Always a job well done. Thanks for the fast and reliable service.
James A.
Vehicle Make : GMC
1 out of 5
9/7/2017
I reported damage in three spots on my car at drop off. When I went to pick up my car only two spots were fixed. I received no communication regarding concerns that the third spot wasn't related so I was shocked and disappointed at pick up.
Matthew H.
Vehicle Make : Lexus
5 out of 5
9/6/2017
Jason was my rep. At Herb's and he seemed to care about my concerns which he addressed in a timely manner. And it's nice to work with someone who take his job seriously. I wish all service industries had professionals like Jason.
Geoffrey F.
Vehicle Make : Mercury
5 out of 5
9/2/2017
Steve was very courteous, informative and professional.
Tammy C.
Vehicle Make : Nissan
5 out of 5
9/2/2017
Communication by text about progress was helpful
Jane H.
Vehicle Make : Toyota
4 out of 5
9/1/2017
Work looks great and the detail cleaning makes it a home run.
Theresa H.
Vehicle Make : Honda
4 out of 5
9/1/2017
We have had our repairs done at Herb's in the past and have always been satisfied with the repairs delivered.
Paula D.
Vehicle Make : Toyota
3 out of 5
9/1/2017
John and team went beyond expectations - my car was finished earlier than expected and was sparkling clean when I picked it up. They even got off black smudges from door I'd not been able to remove. And my new bumper makes me feel like I have a new car!
David D.
Vehicle Make : Hyundai
5 out of 5
9/1/2017
Have done business with Herb's for 30 years. I've always been pleased.
Stanley N.
Vehicle Make : Subaru
4 out of 5
8/31/2017
Martin Oakland was really friendly, professional and helpful. Although the mechanic/technician missed replacing a serpentine belt that was damaged in the collision, Martin was apologetic and had the car ready for me the next afternoon. The vehicle took a week longer than estimated to be completed but I'd rather have it done right than fast. A big Thank you to the team at Herbs for a fantastic job on my vehicle.9 out of 10 stars on workmanship (serpentine belt)but in the end I am 100% satisfied at the time of this survey.
Michael H.
Vehicle Make : Ford
5 out of 5
8/31/2017
Excellent work and very timely return. The staff went above and beyond to get my truck done early so I could leave to help my family with ****.
Samad A.
Vehicle Make : Mercedes
5 out of 5
8/30/2017
Great Service and very nice people Thank you
Sally V.
Vehicle Make : Hyundai
5 out of 5
8/30/2017
Excellent service. Both from the service dept To the front desk and the customer service With whom I dealt. Thanks Sally V
Ernest C.
Vehicle Make : Nissan
5 out of 5
8/30/2017
Jason was outstanding to work with. I hope I don't need service anytime soon but I would definitely want to work with him again if the need arises.
**** S.
Vehicle Make : Honda
1 out of 5
8/27/2017
I will need to bring my CRV back for more work. The moulding that was repaired is coming loose.
Anthony G.
Vehicle Make : Mazda
4 out of 5
8/26/2017
Jason went the extra mile in helping me not only get my car fixed but picking me up to get my car. It's little stuff like this that keep me coming back to have my cars worked on by Herb's in Frisco.
Taylor D.
Vehicle Make : Ford
1 out of 5
8/26/2017
Y'all got the wrong time for my appointment and then ignored my emails when I tried to reschedule. I finally rescheduled and when I came in the girl at the front desk had no clue what was going on and couldn't find my appointment. Then she tried to make me fill out paperwork I filled out already.

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