Herb's Paint & Body Shops Corporate

McCleod was very professional and informative about my car, the time frames, and pricing. Will be back if anything happens to my car or my husband's.

From email updates & what I was told when I brought the car in I was told that it would be ready at 4:00 pm on 8/4. It wasn't until I called at 3:00 on 8/4 was I informed it wasn't ready. Promised on 8/11. Called a couple of days early this time & was told it would be ready 8/25. The email updates came out after my conversations with Jesse, not before. The updates are misleading & useless. Called 8/22 to see if it would be ready 8/25 & was told it would be ready in 45 minutes. Really? No advance notice? Should I drop everything & go pick up my car? When were you aware it would be ready on the 22nd? Surely at least by close of business on 8/21. Picked it up 8/23. It hadn't even been washed. Got email at 6 pm on 8/25 confirming I had just that day picked it up. We have used you for years & I specifically requested this shop. Very disappointed. Your service has gone way down.

I was very impressed with the consistent updates on the repairs of my car. John was very accommodating and a pleasure to do business with. It was so convenient to have Enterprise right there in the building to have easy access for car rental. The whole process for the car repair was actually very painless thanks to your efficiently run business. I was pleasantly surprised how easy you made it for the client. Thank you for the good experience with your company. I will certainly recommend you to others!

I would like to say that I was pleasantly surprised at how quickly the hail damage was repaired. I am certainly not complaining, just surprised. I even jokingly questioned, 'did they get all the dents'? Jason (who worked with me and kept me informed about the work progress) assured me that those working on my car are very good at the work that they do...GREAT and THANKS!

Outstanding service!

There were two minor things that didn't affect the repair itself. The driver's floor mat had yellow marks on it. I pointed this out, and the guys cleaned them while I waited. Upon returning home, I noticed that the hood wasn't latched. Don't know why it was like that since there would be no reason to open the hood. Anyway, these things are certainly not anything to worry about. Just thought I'd mention them. Everything else was great!

Thank you for an excellent job you did!! Wonderful team! Fiona P

The staff is really friendly and welcoming! I really appreciated the quality customer service and the quick turnaround for my vehicle repairs! I would highly recommend Herb's! Friendly and professional!

Everyone was very nice and professional, and my car looks great!

The repair is professionally done. I was disappointed that the brake light and turn signal on that right side were not tested to be sure they worked. My husband happened to be behind me as we were going home. He pulled up beside me at a stoplight on Main and told me they weren't working. I had to turn around and come back. When I turned, and was driving into the sun, I couldn't see. There was a film left on the windshield from the wash job. That was so dangerous. Both issues were immediately taken care of, but those little details could have been really costly.

Very happy with work performed by Herbs. Even got car Back ahead of schedule.

Thank your for the repairs AND for returning my car to me sooooo clean!!

Great service. Very easy to deal with.

Tim Kelly did an outstanding job in getting our car in earlier than projected date when lights started turning off in our Volvo and we felt unsafe in driving it anymore. Our Volvo was at your site for **** month. Tim went out of his way to make sure we were satisfied. We look forward to doing more business with this location in the next few weeks with another car of ours that needs repairs. Thank you

Don was fantastic which resulted in Great work. I am a super satisfied customer

Over-all great job. Outstanding ongoing communication--makes Herb's stand apart from other companies!

The team there at the ****location were very friendly and professional. Definitely recommend them to anyone looking for body work to be done. Don and Joshua were great at letting me know the updates on my car. Well done team!

I appreciate the good work that appears to be done.

Thank you!

Great customer service. Very professional staff.