Auto Collision Center Group

They forgot to buff my door completely, So they had to take my car back and buff out the paint. Which wasn't a big deal. Then once I looked inside my car I noticed That the plastic shielding on my door handle was broken. Upon further inspection I noticed they broke the same exact piece On the right rear passenger side as well. My problem with this is that whoever broke them, knew that they did so and said nothing. Which is completely unacceptable. Now I have to go back, when it should've been fix the first time.

I called the company on the day I was supposed to get my car back. They said 6:30. I didn't get the car back until 7:15 and had to wait 45 minutes.

Excelent service.

Repair incomplete

I come to auto collision center because I've had a great experience in the past I drive all the way from Fremont to Hayward because of their great service

Work completed to perfection.

I'm completely satisfied with the repair on my Nissan. They did such a wonderful job, special thanks to Robert who kept me updated throughout the repair.

On time and also the frequent updates were nice thanks again.

I felt the communication from the shop to me was excellent. The staff was knowledgeable and helpful and gave me frequent updates. My bumper was painted and the lines were a bit off in some places.

I was very pleased with how well of a job you guys did with making it look like it was never in an car accident. But if i find any problems i'll be sure to let you know. Thanks for a well done job.

quick service and smooth process, thank you

People there drove my car over 100 miles case i gave a full tank and i got a little over ****/2 full back. Very disappointed that an employee would drive ny car without my authorization.

Effortless. Thank you!

Extremely disatisfied with the overall work and lack of customer service. The manager's attitude was not "what can we do to correct the issue" but more like "you should have said that, or it's your fault not mine," and with NO intent of fixing or doing work to make things right. His answer was "let me go in and write you another quote." I thought he was joking and he was not. I left TOTALLY upset and unhappy. This bodyshop a very bad reflection on Geico for such a minor issue.

It was the best service ever! I especially liked the professional service I received within both areas And liked the fact Enterprise was right There!! They were awesome!! All the staff was very friendly.

Staff was excellent! Same with the Service! Will recommend Fremont Collision Center to my own insurance carrier.

The repair department was unable to provide satisfactory service. My husband was informed that our vehicle was ready for pickup and when he arrived our vehicle repair color did not match the rest of our car. My husband was informed by Andrew that the paint match was refused by Geico so my husband asked well then how do we fix it. My asked if he needed to talk to Geico and Andrew said no, he would talk to them and get it fixed. My husband already turned in the rental keys so Andrew had to stop the enterprise guy from driving off because he was already driving away. During the day my husband received a call from Andrew stating that they painted the car twice and Andrew thought the paint shade was still a little off but wanted to know if it would pass for my husband. My husband told Andrew if the paint doesn't match my wife is going to be upset. Andrew asked my hubby if he can send him a picture, my husband said go ahead but you should talk to Geico and get the paint to match. Andrew said that geico reps were gone for the day and we'd have to wait another day. That was on the 17th. The 2nd time my husband was called was told our car was ready was on the 22nd about an hour before the shop closed. My husband couldn't make it so they said he could pick it up Monday. When he arrived on Monday, he turned over the rental keys and when he was driving forward Andrew noticed the door guard was severely bent and sticking out. My husband asked Andrew if he needed another day and Andrew asked the shop guy if he could fix it and the shop guy said no. Andrew apologized and said he needed to buy a new door guard. My husband was being nice about everything but he told me that didn't appreciate wasting gas and time driving to a location unnecessarily. He did tell Andrew that the next he comes down and the car is not ready, Andrew owes him 25 gas. The 3rd time my husband got called was yesterday, the 25th. My husband arrived, turned in the keys, talked to Andrew, and drove off with our vehicle. Before I came home my husband checked the repair one last time just to find out the wheel fender was improperly put on. My husband called Andrew and told him about the problem. He sent Andrew pictures as well. Andrew agreed the part was not properly installed. Andrew toms my husband to come by anytime we're in the area to get it fixed. Such a waste of time and inconvenience. So we currently have our car from your shop with certified techs that is still not properly fixed. And you want to know how you can make things better, here's a start reimburse our gas for ALL 3 visits because we still have to COME BACK A 4TH TIME, 60. Secondly, have someone who is thorough and looking out for the best interest of the customer to inspect all vehicles before calling customers and wasting their time and money on needless trips to a supposedly professional autoshop. Finally, be accountable for any mistake. Don't just apologize make sure you do your best everytime. Let me know if you want to do more than send us cash or a check. Leslie M

Great and quick service.Best customer service.

it looks like it never happened. Your front office people were knowledgeable and polite, and obviously your body work techs are the best. I really appreciate the attention to the details, like the alignment and fixing the rim. Thank-you for making this night-mare a little less stressful best regards Rhonda N

this is awsome shop. totally recomend. staff are friendly and very satisffied. 5stars