Dick Hannah Collision Centers

When there was an issue with the headlight that was ordered to replace my front drivers side one, the replacement was ordered before I was contacted to ask what I would like to in in the situation. While I appreciate the fact that a new one was ordered with the intent of price matching, it would not have matched the other headlight, which is a bit fogged, and when I was called to tell me that the first headlight ordered was broken and that a new one was ordered, I was informed I would have to wait until Wednesday of the next week for the new one to arrive. This was on Thursday, the day I was supposed to pick up my completed car, after having it dropped off early Monday morning. When I told my rep that I couldn't wait that long and just to put back the scuffed but still functioning old light, he told me I would be charged a restocking fee for the new ordered light. This is not acceptable at all. I had not agreed to the second new light being ordered, and I should have been called when the first "new" headlight was found to be damaged and asked what I would like done with options given. While it worked out okay and my car looks good, I hope that this will be addressed for future issues. Thanks.

Thanks! The car looks great.

Loved the text updates. Very helpful. The car wash and vacuuming were very nice touches. Collision repair looks perfect. Thank you!

It was very hard to get ahold of who I was supposed to be dealing with. Picked up my car and the air conditioner doesn't work. Not okay. I am very dissatisfied with this shop.

Great service, nice to get updates regularly regarding the progress. It was a very easy process.

Friendly, quality and timely!!!

Great service!

Chuck did an awesome job assuring me that my car was being taken care of in a timely manner!

Matthew, Ron and Rick were amazing. They took the truck from the first day and updated me day by day through the process until I picked it up. Thank you so much for all your help. Thank you Sammy&Family

The car was not fixed 100%. The wheel should have been replaced, it was still scuffed, and the center wheel cap was missing. The car is also pulling to the right and is making a funny noise underneath. I am really surprise that **** Hannah would release a car as completely fixed, when It was not. I wish I had not picked up my car. I will be calling tomorrow to follow up on this issue. I left a message for a supervisor with no follow up phone call.

Good job..

A set of wires were not properly reattached and are freely dangling below the bumper. Now I have to bring it back to get fixed. I wish it had been done right the first time.

Everyone was very great, explained every step, respectful, and very professional. For it having been an accident that was not my fault it was a frustrating thing however **** Hannah's employees made the experience great. Mike and Tim were both wonderful to work with.

The car is not repaired. Battery was dead when I went to start. Never had issues before with battery. When got jumped many indicator lights on. Battery issue tells me there is an electric issue. Indicator lights indicated some significant other issues. I am concerned my car will never be what it once was

Very friendly staff. Quick service. Like the updates

No more texts.

Tim was very helpful

Excellent communication. Personnel very pleasant to communicate with. Work completed seems excellent.

Tim was great. He was on top of everything and I felt served well. You have a gem there. Don't let him go!

Special thanks to Gail Tolar. Her help and advice was valuable.