The whole experience revolved around Erica. She single handedly mad this a good experience for me starting with
****) Taking me home when the shuttle would be over an hour late.
2) Working my car in for same day service on a Friday when I had a "dubious"appointment
3) Agreeing to stay a few minutes after six to make sure I could get my car the same day.
My prior experiences with Toyota of Dallas have been OK, but not outstanding. In this case, a single person(Erica) made the experience outstanding.
I sure hope you can keep her.
12/22/2016
Terry G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Speedy service
12/15/2016
Building Plastics. VERIFIED CUSTOMER
Vehicle Make : Dodge
The team at Toyota is one of the best by far that I have ever worked with. I rate them as above average when it comes to customer service. Each member of your team greeted me with a smile. The shop did a spectacular job repairing my truck. It was returned to me in perfect condition and cleaner than I had seen it in months. Management at the front of the house and back inside the collision center kept me informed on the progress of my car and I felt comfortable the entire journey of my communications with your staff. A would use them again.
12/1/2016
Haley M. VERIFIED CUSTOMER
Vehicle Make : Scion
Erica Geter was awesome and her customer service is the reason I will continue to do business with Toyota of Dallas. She went above any beyond to make sure I was a satisfied customer. There needs to be more Ericas!
9/2/2016
Byron E. VERIFIED CUSTOMER
Vehicle Make : Jeep
found an unfinished spot and the glass was not replaced while you had the car for repair.
7/28/2016
Lisa W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Pretty simple....these guys ROCK! ????????????
7/23/2016
Dominic T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job! My car is brand new again.
7/21/2016
Kimberly D. VERIFIED CUSTOMER
Vehicle Make : Toyota
The personal were very pleasant and easy to work with. You have a strong team here. The truck repair looks great.
6/18/2016
Amanda R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Frank was very pleasant to deal with!!!
6/18/2016
Valerie O. VERIFIED CUSTOMER
Vehicle Make : Toyota
Service prompt. Gentleman handling communication while Toyota had car
Communicated responsibly as car moved through bod repair process, always inviting me to ask questions.
Thank You!!!
6/15/2016
Margaret B. VERIFIED CUSTOMER
Vehicle Make : Toyota
It took too long. Too many updates not provided. Too many delays due to unavailable parts. I expected more from the dealership. The receptionist knew me when I called. They were respectful when we did connect.
6/14/2016
Buehring W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Mario is on top of it
6/14/2016
Kimberly P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Mario Chinchilla is a pleasure to work with. He was straightforward and kept us informed of the repair status. We will definitely use and recommend Toyota of Dallas again.
6/13/2016
David M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Frank G is the best...he kept up to date, he made sure everything was done and done correct. I would defiantly recommend TOD collision to all my friends that may need repairs done
6/10/2016
Indira B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good service
6/8/2016
Chris C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great communication. Receptionist was very inviting and helpful. Work completed and it looks great.
6/8/2016
Danny Z. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good job done.
6/7/2016
Robin B. VERIFIED CUSTOMER
Vehicle Make : Toyota
My car is shaking when I brake my car.
Plus one of my small round light covers is broken and it wasn't before I had you work on it. Not sure what happened. I think maybe when they fixed the dent in the front.
What do I have to do
6/4/2016
Karen W. VERIFIED CUSTOMER
Vehicle Make : Toyota
The body repair was fine but the mechanical issue was not addressed and truck broke down 3 miles after I drove it out of Toyota.